Director of Guest Services

A beautiful boutique hotel, the Inn on Fifth located in the heart of Naples, boasts 87 guest rooms, 32 club suites, a spa, a fitness center, and a sparkling pool. Work with a wonderful team that is rooted in family and provides an exceptional experience for our guests. Learn more about how to become a part of the excitement and spend every day in sunny paradise!

Full-time

As the Director of Guest Services… This key role will manage our Guest Services Team and work cross-functionally with leadership to do the right thing, to ensure our guests highest expectations are achieved.

• Recruit, train and develop team members to be empowered in their role, and monitor their performance
• Identify challenges, predict desired outcomes, and avoid unnecessary risk and resources (people, materials, funding, support), to achieve goals
• Conduct daily stand-up meetings for the Guest Service team on arrivals, departures, groups and VIPs
• Respond to guest requests timely to ensure that the highest standard of service is delivered in a friendly and personalized manner which encourages them to stay a while.
• Monitor guest survey scores, requests, and complaints, and assist with issues as deemed vital to provide outstanding service
• Use guest insights to drive and guide the development of new offerings and recommendations for action
• Build a positive and motivating work environment that readily adapts personal, interpersonal, and leadership behavior to address challenges appropriately.
• Provide novel and creative approaches to problem-solving to achieve strategic outcomes.
• Own the financial spending of the operations as it relates to the established annual budget. Makes recommendations based on data to achieve financial sustainability and ensures effective reporting, forecasting of results in collaboration of Business Management and Ownership.

• Heath Benefits, Dental and Vision and an Employee Assistance Program
• Supplemental benefits are available to select team members such as Short-and-Long Term Disability, Life Insurance, Accidental Death and Dismemberment and Pet Insurance
• 401k Plan with a company paid match
• Paid holidays, personal time, sick time
• Career growth and recognition opportunities

The passion of our people is our greatest asset. The Inn on Fifth is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. As we provide our guests with exceptional service and some of their most memorable experiences, we look for team members to embrace and share in our core values of Caring, Integrity and Respect.

The Inn on Fifth is deeply committed to Diversity, Equity, and Inclusiveness:
The Inn on Fifth encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organizations as we want to engage all those who can contribute to this effort.

• Five + years of working at a hotel/resort in front office supervisory capacity
• Must have a flexible schedule, 100% open availability including weekends
• The ability to manage others and be a leader of integrity

Unique Hotels attract Unique People. If you are about being your best self, doing the right thing, bringing your natural smile, and having fun, then we hope you become a member of our Inn on Fifth Family.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status.

We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.