Host, Hospitality ​/ Hotel ​/ Catering, Customer Service Rep

Location:

The Village Pub, 4360 Gulf Shore Blvd N, Naples, FL 34103.

Our Hosts are key team members who provide genuine hospitality. They greet guests with enthusiasm, inform them of wait times, enter names into the computer, seat guests, and bid farewell. Hosts also refill beverages, perform light housekeeping duties such as cleaning glass and menus, and keep restrooms clean, stocked, and orderly.

Bottleneck Management operates vibrant, high‑energy restaurants in dynamic neighborhoods. We focus on genuine people and hospitality, growing into a crowd‑pleasing hospitality juggernaut while holding our core values close to our hearts.

• Understand
  : the wants and needs of others
• Support
  : others through words and actions
• Empower
  : each team member to excel
• Enjoy
  : each other, our guests, and our time at work

• Commit to the Bottleneck culture and be a team player.
• Ensure the overall guest experience exceeds expectations, including greeting guests with warmth and anticipating their needs.
• Use tact and good judgment when dealing with guest challenges, responding with patience, respect, and courtesy.
• Follow all steps of service.
• Assist with clearing, cleaning, and resetting tables.
• Check and maintain restrooms.
• Comply with all safety and sanitation guidelines, including handwashing.
• Be proficient in all necessary tools and equipment (reservation, telephone, paging, and voicemail systems).
• Support To‑Go orders as needed.
• Perform other duties as assigned.

• Must be at least 18 years old.
• At least 6 months of restaurant or customer service experience preferred.
• Ability to work collaboratively in a fast‑paced environment.
• Ability to create memorable guest experiences.
• Clear, professional communication with teammates and management.
• Ability to work a varied schedule, including nights and weekends.
• Good judgment and adaptive attitude.
• Upbeat, outgoing, and positive demeanor.
• Ability to stand, walk, and stay focused for extended periods.
• Telephone communication skills.
• Ability to lift up to 35 lbs.
• Warm, hospitable demeanor in a busy environment.

• Outgoing, polite, and patient.
• Satisfaction focused.

• Stand for the full shift.
• Lift up to 35 lbs.
• Maintain hearing for accurate communication with guests.
• Use hands and fingers to handle objects and tool controls.
• Work in areas of loud noise.
• Reach, bend, stoop, and carry frequently.
• Work in warm and cool environments; indoors and outdoors.
• Tolerate potential exposure to allergens (peanut, egg, dairy, gluten, soy, seafood, shellfish).
• Extended periods of standing and walking to different parts of the restaurant.
• Fast‑paced, hands‑on position with both indoor and outdoor dining facilities.

Compensation details are available on our Careers Page.

Bottleneck Management provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We adhere to E‑Verify procedures where applicable.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.