Bartender

Bartender

Head Pinz & Fast Trax Entertainment Centers

Department: Food & Beverage
Location: All Head Pinz and Fast Trax Locations
Reports To: Food & Beverage Manager, Guest Services Supervisor, or General Manager
Employment Type: Hourly
FLSA Status: Non-Exempt

Head Pinz and Fast Trax Entertainment Centers are premier, family‑friendly entertainment destinations offering bowling, arcade attractions, food and beverage, and high‑energy experiences for guests of all ages. Our success is built on a commitment to safety, service excellence, and operational accountability. Team members are expected to follow established policies, procedures, and safety standards while delivering an exceptional guest experience in a fast‑paced entertainment environment.

The Bartender is an hourly, non‑exempt position within the Food & Beverage department at Head Pinz and Fast Trax Entertainment Centers, supporting operations across all locations. This role reports to the Food & Beverage Manager, Guest Services Supervisor, or General Manager and is responsible for delivering safe, compliant, and professional beverage service in a fast‑paced entertainment environment. Bartenders play a key role in responsible alcohol service, guest safety, and asset protection while maintaining a clean, organized, and controlled bar area.

• Strictly comply with all federal, state, and local alcohol service laws and company policies.
• Verify valid identification prior to alcohol service and refuse service when required.
• Monitor guest behavior and alcohol consumption to prevent over‑service or unsafe situations.
• Identify, report, and immediately address unsafe conditions including spills, broken glass, overcrowding, or disorderly conduct.
• Maintain awareness of emergency procedures and assist with emergency response as trained.

• Prepare and serve alcoholic and non‑alcoholic beverages according to company recipes and standards.
• Maintain control of the bar area to ensure safe and orderly guest flow.
• Communicate bar policies and service expectations clearly and professionally.
• Address guest concerns while prioritizing safety, compliance, and policy enforcement.
• Escalate alcohol‑related or safety concerns to management immediately.

• Accurately operate POS systems in accordance with company cash‑handling procedures.
• Ensure all beverage sales are properly entered, closed, and reconciled.
• Handle cash, credit cards, and vouchers responsibly to protect company assets.
• Maintain secure control of alcohol inventory and bar supplies.
• Protect company assets by preventing theft, misuse, or policy violations.

• Maintain cleanliness of bar areas, equipment, floors, and high‑touch surfaces.
• Remove trash, spills, and debris promptly to prevent slip and trip hazards.
• Ensure walkways and exits remain clear and unobstructed.
• Assist with general facility cleanliness as needed.

• Support other departments as needed to maintain overall facility safety and guest flow.
• Participate in required safety, operational, and alcohol compliance training.
• Follow all written SOPs, checklists, and safety protocols.
• Promote a culture of accountability, awareness, and proactive safety enforcement.

• High school diploma or equivalent preferred.
• Previous bartending, food & beverage, entertainment, or customer service experience preferred.
• Professional appearance with a positive, alert, and responsible demeanor.
• Ability to work effectively in a fast‑paced environment.
• Must meet minimum age requirements as defined by company policy.

• Ability to stand and walk for extended periods.
• Frequent bending, reaching, lifting, and repetitive motions.
• Ability to lift, push, or pull up to 25 pounds.
• Ability to work in a high‑noise, high‑energy entertainment environment.