Residences Assistant Manager

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222‑room hotel all within a 125‑acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern‑day elegance, the resort includes residents‑only facilities and amenities, a luxury spa and state‑of‑the‑art well‑being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‑hole golf course, bowling and movie theater experiences, and an exclusive private club.

The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

This role will not be onboarded until August 1, 2025.

The Residence Assistant Manager plays a key role in building and operating the residential experience at Naples Beach Club, Four Seasons Resort — helping shape the product from its earliest stages into a fully integrated, high‑functioning extension of the resort.

• Be part of the pre‑opening team.
• Contribute to the design and implementation of new residential service standards, including housekeeping, culinary, and amenity presentation lookbooks.
• Support the creation and quality assurance of daily service sequences through regular inspections and hands‑on coaching.
• Help implement structured workflows for scheduling, residence setup, inventory control, and service delivery.
• Actively support the development of team members through training, mentorship, and leadership.
• Handle all resident interactions with the highest level of hospitality and professionalism – accommodate special requests whenever possible, resolve resident complaints, and assist residents in all inquiries. Respond to all resident requests in an accurate and timely manner, making recommendations based on local knowledge and residence protocol.
• Pre‑arrival:
  Serve as a primary point of contact for guests and planners; gather and organize guest preferences, rooming details, transportation, and dietary requirements; assist in curating personalized itineraries in collaboration with resort and local partners; coordinate with key departments to ensure all residences are fully prepared; oversee inventory and mise en place for kitchen, pantry, and service items; confirm amenity planning for mornings, afternoons, and evenings;
  
  utilize a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) and update homeowner profiles with any relevant information.
• Arrival:
  Coordinate guest arrivals and transportation with the lobby team; oversee luggage handling, unpacking assistance, and rooming arrangements; lead the in‑residence orientation and introduce the Residence communication protocol.

• 2+ years of experience in luxury hotel/resort operations, property management, or residential services.
• Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field (preferred).
• Excellent communication skills: reading, writing, and oral proficiency in English; ability to communicate in Spanish strongly preferred.
• Strong attention to detail and problem‑solving skills.
• Proven experience in guest relations, concierge services, or facilities management highly desirable.
• Previous leadership or managerial experience overseeing teams such as housekeeping, maintenance, and concierge; experience…