Overnight Front Desk Agent

Overnight Front Desk Agent

Naples Beach Club, a Four Seasons Resort, is seeking an Overnight Front Desk Agent to provide a warm, personalized hospitality experience to guests during the overnight shift.

Welcomes and registers hotel guests, explains accommodations, establishes and processes payments, checks out guests, responds to a wide variety of guest requests, and maintains a high level of hospitality and professionalism throughout all interactions.

• Be part of the opening team.
• Check guests in efficiently and friendly manner, using their names when possible, assign correct room type and rate, deliver luggage, issue keys, and escort guests to rooms.
• Check guests out, ascertain satisfaction, collect keys, post charges, present and settle bills.
• Maintain a balanced bank, make change, cash checks, exchange currency, reconcile transactions at shift close.
• Assist with pre‑arrival emails, monitor chat messages for Concierge, Guest Relations, and FD, write special occasion cards/notes, and assist with special occasion set up.
• Handle all guest interactions with highest professionalism, accommodate special requests, resolve complaints, and respond to inquiries on services, operations and events.
• Use computer systems to check guests in and out, run daily reports, and block rooms for arriving guests.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct.
• Work harmoniously and professionally with co‑workers and supervisors.
• Accept reservations, changes, and cancellations when Reservations Department staff are absent; answer calls and direct them appropriately when Communications Operator is absent.
• Take in‑room dining orders and monitor mobile app orders during overnight shift.
• Additional duties as required.

• Assist with responsibilities and duties in the absence of, or due to heavy volume in, Concierges, Guest Relations, Guest Services, and lobby coverage.
• Provide basic troubleshooting support for in‑room services such as Internet, TV movies, games, and Web service.
• Work closely with Bell Staff, Concierge and Guest Relations to ensure smooth handling of guest luggage, deliveries and special requests.

• High school education or equivalent experience.
• Average reading, writing and oral proficiency in English.
• Experience in guest service preferred.

US work authorization is required.

• Lucrative salary.
• Market‑leading benefits package, including Medical, Dental, Vision and 401(k) with employer matching starting at 30 days.
• Time off plans starting on the day of hire.
• Opportunity to be part of a cohesive, inclusive team.
• Complimentary and discounted hotel stays worldwide.
• Well‑being and mental health initiatives.
• Embracement and promotion of diversity.
• Complimentary employee meals and beverages.
• Tuition reimbursement.

Learn more about what it is like to work at Four Seasons, visit us:

Four Seasons is an Equal Opportunity, and an affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the “EEOC is The Law” Information poster please visit: (Use the "Apply for this Job" box below)./

Not Applicable

Full-time

Customer Service

Travel Arrangements and Hospitality

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