Clinical Coordinator Diplomat Relations

About Nch

NCH is an independent, locally governed non‑profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to:
Provide higher acuity care and Centers of Excellence;
Offer Graduate Medical Education and fellowships;
Have endowed chairs;
Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and Pro Scan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH – for you and every person we serve together.

The Clinical Coordinator Diplomat Relations will develop and maintain substantive relationships with current and prospective Medical Diplomats/donors and NCH friends in the community. The Clinical Coordinator for Diplomat Relations will serve as a direct link to hospital staff, Medical Staff, and appropriate outside organizations. The concierge services provided by the Clinical Coordinator will be coordinated with specific nursing unit functions and projects.

This coordination should maintain the effectiveness of these programs and reinforce world‑class service and patient satisfaction. Responsible for coordinating care across providers and departments to ensure timely, efficient, and patient‑centered service delivery. Access to PHI is required to support clinical communication, care planning, and continuity of care.

Other duties may be assigned.

• Executes superior customer service to donor‑patients of the Medical Diplomats Council program. Ensures patient satisfaction and fulfillment of needs on an individual basis. Provides guidance and consultation, adapts, and implements improved operational processes on a case‑by‑case basis. Use personal judgment and initiative to develop effective and constructive solutions to accomplish Patients’ goals and needs.
• Works with the Director to continuously educate Hospital Staff in Emergency Departments, Admitting, Nursing and other related areas, regarding the functionality of the Medical Diplomats Council and reassure a non‑two‑tier system. Actively cultivates a strong personal working relationship with the NCH Physician group, other physicians, and hospital staff as well as area Concierge medical practices for the continuous success of the program.
• Acts as one of the primary, dedicated contacts for participants of Medical Diplomats Council by answering telephone calls, pagers, voice mail and correspondence. Provides a high level of service and attention (in person and via telephone, at hospital, at CFP, at donors’ office or home, as requested and appropriate) on a case‑by‑case basis. Respond in person, whenever possible, to assist patients of Medical Diplomats Council when they present to the Emergency Department, Admitting or other area of NCH, as needed, to answer questions and help navigate the healthcare system.
• Navigates Medical Diplomats tactfully and diplomatically on a personalized, individualized basis through the NCH Healthcare System making the experience as comfortable and convenient as possible.
• Provides a wide variety of healthcare related information and service coordination as requested, including assistance with emergency room visits, hospital room assignments, pre‑admitting, planned procedures, surgeries, physician referrals, appointment setting, urgent care coordination, medical record transfers, and coordination with other healthcare providers. Works closely with healthcare professionals to provide this assistance, both within NCH and other accredited organizations to provide high quality service to top donors.
• Manages and coordinates with CFP staff, personalized requests for Medical Diplomats such as tours, plaques, and meetings with executive management and/or medical staff.
• Conducts daily patient visits throughout the hospital;…