Account Executive​/Client Liaison

Description

Complete Home Care is a proud member of the Life Care Home Health Family of Companies. Serving Broward, Palm Beach, Martin, and St. Lucie Counties since 2010. We are a Medicare Certified Skilled Nursing, Therapy, Homecare and Private Duty company. We are AHCA Licensed, CHAP Accredited, fully insured, and a member of the Home Care Association of Florida.

Thank you for considering Complete Home Care for your career. We are excited about the possibility of you joining our fantastic team. At Complete Home Care, we have a vibrant team culture and are dedicated to our core values of Integrity
, Caring
, Accountability
, Respect
, and Excellence (ICARE). We believe that by working together, we can do more as we make a positive difference in the lives of seniors and their families.

To develop business partnerships generating home health referral growth by making effective sales contacts, calls, and presentations. Serves as the agency staff representative with physicians, facilities, discharge planners, and community agencies. Responsible for the overall development and referral growth of the assigned territory.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for assigned territory's overall development and referral growth, including facilities, physicians, home care providers, and community agencies.
• Develops, implements, and evaluates quarterly and annual territory plans to achieve growth goals and implement agreed-upon strategies and actions.
• Develops business relationships with providers by making effective sales calls and presentations to targeted referral sources.
• Maintains professional and clinical knowledge of provider services. Acts as liaison between referral partners and agencies to communicate information about new products, programs, and service delivery.
• Meets with patients and families to discuss home care services and individual needs/concerns and manage expectations as needed.
• Takes the initiative in building relationships within the Intake department and with the appropriate patient care resources staff to ensure the establishment of effective communication with referral sources and internal stakeholders.
• Updates and maintains customer and competitor profiles, logs daily call activity, and documents plans for follow-up activities with referral sources.
• Serves as agency staff liaison with physicians, facility nurses, social workers, discharge planners, and community agencies; works with various community agencies to deliver appropriate services for potential patients.
• As requested by the Director of Business Development, participates in marketing efforts to educate the healthcare community about home health programs, including physician calls, lunch and learns, health fairs, speaker’s bureau, and CEU programs for healthcare providers.
• Prepares monthly tracking reports on referral sources and informs the agency of key marketplace changes relating to providers and competitors.
• Understands that teamwork is a crucial part of our business, and can work well with colleagues, no matter the circumstances. Using individual skills cooperates with others and accepts and provides constructive feedback despite personal conflicts between individuals involved.
• Utilizes current Agency and/or department-specific software to complete assignments.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Must be proficient in using Microsoft programs for internal and external communications, presentations, database tracking/reporting, and spreadsheet applications.

Proficiency in using a CRM solution is preferred.

Must have excellent oral communication skills

Is self-directed and possesses the ability to work with little supervision.

Bachelor’s degree in marketing or related field or equivalent professional experience; and

Minimum of two (2) years of experience in home care sales or related industry with a proven record of achieving incremental growth in direct sales.

No or very limited physical effort is required.

No or very limited exposure to physical risk.

Work is normally performed in a typical interior/office work environment.

Reliable transportation and auto…