PSR Scheduler Lead Cardiac Imaging DT

PSR Scheduler Lead Cardiac Imaging DT – Naples Comprehensive Health – NCH

Join to apply for the PSR Scheduler Lead Cardiac Imaging DT role at Naples Comprehensive Health – NCH (posted 2 weeks ago, first 25 applicants).

• Location:
  
  350 7th Street North, Naples, FL 34102
• Work type:
  Full Time

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System® and we’re proud to: provide higher acuity care and Centers of Excellence;

offer Graduate Medical Education and fellowships; have endowed chairs; conduct research and participate in national clinical trials; and partner with other health market leaders—like Hospital for Special Surgery, Encompass, and Pro Scan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH—for you and every person we serve together.

The Lead Patient Service Representative (PSR) position provides a vital link in the chain of Quality of Care; the Team Leader supports the clinic and Practice Manager and ensures proper training and guidance to front desk staff.

• Handle all referrals, including Mayo Referrals for NCH Physicians Group and NCH Healthcare System.
• Actively participate in data collection, demonstrate advanced knowledge base and clinical skills.
• Release NCH records and ensures proper HIPAA forms are utilized.
• Serve as a liaison between NCH and Mayo Clinic.
• Coordinate calls and questions regarding Mayo and NCH.
• Facilitate requests for records from NCH Physician Group and provide the requesting records from Mayo Clinic.
• Enter eConsult requests into Mayo Portal from NCHPH referrals.
• Prepare records, pathology slides, and images for download to Mayo Clinic portal.
• Provide physicians with the report or results from Mayo.
• Maintain quality control and satisfaction.
• Ensure timely access to services through Mayo Portal.
• Inform Director and/or Manager of any situation that may need additional involvement.
• Assume responsibility for managing the office if Practice Manager is out of the office.
• Triage incoming calls and route them appropriately utilizing good customer skills. Demonstrate knowledge of phone system with the ability to use call forward, call transfer, voice mail, etc.
• Obtain required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and pre‑processing of required authorizations/pre‑certifications before the appointed visit.
• Prioritize insurance coverage—primary/secondary/tertiary—and enter it properly into demographic record.
• Accurately identify patients using appropriate search methods (DOB, SSN, etc.).
• Conduct all required authorizations/pre‑certifications for patient visits.
• Copy insurance cards and scan into Centricity; obtain and photocopy all pertinent insurance information, other healthcare or financial assistance program documents, driver’s license, etc.
• Verify patient information on file is accurate and updated as per company standards; update patient data when insurance, address, or other information has changed.
• Verify patient registration profiles when a patient comes for a visit; edit patient registration profiles when necessary.
• Obtain all consents for treatment, including forms for the release of medical information and patient’s acceptance of financial responsibility for all services rendered.
• Complete required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines.
• Accurately and completely process physicians’ referrals and orders and enter the tests into Next Gen; be well versed with NG templates and ordering.
• Maintain patient clinical forms (i.e., prescriptions, laboratory requisitions, etc.) for patient pick‑up.
• Ensure the patient medical record…