Coordinator Surgical Scheduling HSS

Coordinator Surgical Scheduling HSS

Naples Comprehensive Health - NCH (NCH) – 1285 Creekside Blvd East, Naples, FL, 34109.

Position Type:
Full Time.

Work Schedule:

8 Hour Day.

NCH is an independent, locally governed non‑profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to:
Provide higher acuity care and Centers of Excellence;
Offer Graduate Medical Education and fellowships;
Have endowed chairs;
Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and Pro Scan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH—for you and every person we serve together.

This role provides comprehensive administrative support to the physician practice. The Coordinator Surgical Scheduling is responsible for all aspects of surgical coordination, from scheduling appointments to ensuring pre‑surgical requirements are met. They act as a liaison between patients, physicians, and hospital departments, maintaining a professional and efficient environment.

• Executes triage patient calls and inquiries.
• Provides exceptional customer service by proactively reaching out to surgical candidates as directed by the surgeon.
• Schedules pre‑ and post‑operative office appointments and preadmission testing appointments.
• Coordinates surgical procedures and ancillary imaging as required by the surgeon.
• Ensures timely scheduling and authorization of surgeries, accurately inputting information into the EMR system.
• Collaborates with ASCs and inputs necessary patient demographics and case information into their surgical scheduling platform. Ensures all operative notes are received from the ASC and entered into our EMR. Submits all billing documents to the revenue integrity team.
• Manages and confirms appointments, proactively filling open surgical slots and rearranging schedules as needed.
• Collaborates with primary care and specialty providers to obtain necessary surgical clearances.
• Coordinates with vendors to schedule complex procedures and ensures necessary equipment, implants, and grafts are secured.
• Tracks and ensures completion of all necessary pre‑surgical documentation, including clearances, tests, labs, and insurance authorizations.
• Assists patients with enrollment in surgical education programs.
• Assembles surgical packets and educational materials for patients prior to pre‑operative appointment.
• Manages patient referrals and obtains insurance authorizations.
• Communicates provider professional fees for procedures.
• Works collaboratively with Ensemble staff to provide patients with financial quotes.
• Communicates effectively with patients, providing instructions and information regarding procedures and financial obligations.
• Acts as a liaison between physicians, hospital departments, and patients, ensuring seamless communication and coordination.
• Works with hospital scheduling on OR block needs and releasing unnecessary blocks.
• Works independently and as part of a team, maintaining a positive attitude and aiding coworkers.
• Upholds high standards of customer service and contributes to a professional atmosphere.
• Maintains patient confidentiality and privacy.

• Minimum of an Associate’s degree with 2 years’ experience in a healthcare setting OR high school/GED with 5 years’ experience in a healthcare setting required.
• Six months of relevant healthcare revenue cycle, scheduling, or customer service experience preferred.
• Excellent verbal and written communication skills for interacting with patients, staff, and insurance providers.
• Exceptional customer service skills, maintaining a professional and empathetic demeanor.
• Strong organizational and time‑management skills to handle multiple tasks,…