Medical Receptionist - Stroke Clinic

Overview

Medical Receptionist - Stroke Clinic role at Naples Comprehensive Health - NCH.

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: provide higher acuity care and Centers of Excellence;

offer Graduate Medical Education and fellowships; have endowed chairs; conduct research and participate in national clinical trials; and partner with other health market leaders. Visit nchjobs.org to learn more.

The Patient Service Representative/Scheduler provides a vital link in the chain of quality of care; the PSR supports the clinic by serving as the first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR/Scheduler is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained.

Scheduler duties will vary based on the business unit or office associated with the Scheduler role.

• Fulfills patient care responsibilities as assigned, which includes checking schedules and organizing patient flow.
• Recognizes changes in patient condition upon presentation in the office and conveys the changes to clinical team members or providers.
• Collects patient history form upon intake, including current medications, allergies, symptoms, etc.
• Obtains required personal information to identify all new and existing patients and the correct demographic and preliminary financial information to enable creation of new patient records and pre-processing of required authorizations / pre-certifications before the visit.
• Prioritizes insurance coverage – primary / secondary / tertiary etc. and records this in the demographic data.
• Uses search methods (DOB, SSN, etc.) to ensure correct patient identification.
• Verifies and updates patient information on file according to company standards (insurance, address, etc.).
• Verifies and updates registration profiles at each visit and edits as necessary.
• Obtains all consent for treatment, including forms for release of medical information and financial responsibility for services rendered when applicable.
• Completes required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines.
• Processes physician referrals and orders and enters tests into the EMR; proficient with templates and ordering.
• Maintains patient clinical forms (e.g., prescriptions, laboratory requisitions) for patient pickup.
• Ensures patient medical record information and collected forms are placed in the EMR in the proper location.
• Schedules appropriate new and follow-up medical/surgical appointments and radiological testing procedures based on patient needs.
• Announces scheduled and non-scheduled patients to the clinical staff.
• Confirms and reminds patients of scheduled appointments following clinic procedures.
• Provides predefined preliminary clinical instructions and directions for visits, radiological tests, or procedures as needed.
• Collects and deposits required insurance co-payments and deductibles per policy.
• Monitors patient waiting time and communicates delays to patients and families.
• Verifies benefits & eligibility for all scheduled patients.
• Enters charges for services accurately and records payment information for each payment collected.
• Produces reports to reconcile charges and payments with EMR data.
• Prepares daily close reports detailing reconciliation and bank deposits; submits to accounting for reconciliation with the bank.
• Communicates effectively with staff, supervisors, peers, and associates to maintain a positive working environment, acting as liaison between physician offices, referral physicians, and patients.
• Responds to questions from physicians and patients regarding codes, charges, etc., and escalates as needed to the Practice Manager or Biller.

• Minimum of High School or GED required.
• Intermediate computer knowledge:
  Microsoft Word, Excel, Outlook, and Windows.

• Entry level

• Full-time

• Health Care Provider
• Industries
• Hospitals and Health Care