Credit Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222‑room hotel all within a 125‑acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern‑day elegance, the resort includes residents‑only facilities and amenities, a luxury spa and state‑of‑the‑art well‑being/fitness centre, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis centre and an 18‑hole golf course, bowling, a movie theatre and an exclusive private club.

The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

Maintain proper credit procedures in the resort in accordance with local and corporate policies and procedures. Control and monitor prompt and accurate billing and collection of all accounts receivable items in order to maintain the lowest possible outstanding accounts at all times. The Accounting office structure may vary and responsibilities will be adapted as required.

• Achieve maximum efficiency and productivity for the resort.
• Takes action in all matters related to the safety, security, satisfaction and well‑being of hotel guests and employees; responds swiftly and effectively in any hotel emergency or safety situations.
• Works harmoniously and professionally with colleagues and supervisors.
• Supervise, train and motivate Credit Department employees to thoroughly understand all of their duties and responsibilities.
• Take appropriate personnel‑related action (i.e., hire, commend, discipline, evaluate, etc.) with Credit staff as required.
• Conduct training sessions for the Front Office staff and Catering & Sales staff on credit policies and procedures.
• Assist in other areas of the accounting office as needed.
• Establish and maintain local credit policies and procedures regarding billing, credit cards, collection, inquiries and cheque cashing and prepare month‑end and year‑end reports and reconciliations in accordance with established corporate guidelines.
• Ensure all inquiries from guests or credit card companies are handled promptly (same day if possible) and professionally.
• Ensure prompt and accurate billing for all accounts and timely collection follow‑up.
• Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts.
• Ensure that the check‑in / check‑out procedure adequately protects the hotel without burden or delay to the guests of the hotel.
• Develop and maintain relationships with regular clients to foster communication and assist in collection.
• Prepare and conduct a monthly credit meeting.
• File documents and reports.
• Perform any additional duties as assigned by the Director of Finance or Assistant Director of Finance.
• Manage collection of accounts approved for billing and process upon departure payments and supervise the day‑to‑day activities of the Accounts Receivable staff and evaluate performance based on the hotel policies.
• Recommend improvements in the operation of Accounts Receivable to the Director of Finance.
• Review Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager and Director of Finance if not resolved.
• Investigate all requests for billing as the final authority over credit approval and individual guest inquiries.
• Review with Director of Finance or Assistant Director of Finance all accounts that are over 30 days and implement collection procedures and write off or adjust uncollectible amounts in accordance with…