Customer Support Representative - Front Desk Manager

Join to apply for the Customer Support Representative - Front Desk Manager role at Fred Astaire Dance Studio

We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helping those around you, staying organized and being part of a fast paced environment? If so, then we may have the opportunity for you.

This role is of critical importance to the client, staff and studio experience. On a daily basis you will greet students and answer questions about their accounts and studio activities. You will also help keep information organized to best help management and staff succeed. A love of people and building rapport will be a must as you talk to possible new clients and share with them how we can improve the quality of their life through dance.

Enriching lives – physically, mentally, emotionally & socially, through the positive, transforming power of dance. Fred Astaire Dance Studios® is the leader in ballroom dance instruction across the country and around the world. Founded in 1947 with one studio on Park Avenue in Manhattan, we have grown our franchise network to 180 dance studio locations serving over 25,000 students! We are a global family, proudly honoring the legacy of Mr.

Fred Astaire, committed to pursuing excellence of life through dance. We welcome everyone who is interested in starting their dance journey because we believe that dance is for everybody and for every BODY! People ask “Why do students stay with Fred Astaire Dance Studios®?” It is because of the atmosphere of kindness, warmth and care given and received at every location.

It’s what our students tell us they notice from the first time they step inside our studio – an energy and sense of “FADS community” that is welcoming, non-judgmental, and FUN!

• Excellent time management skills and ability to multi-task
• Outstanding customer service skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Unselfish team player
• Eagerly accept coaching and feedback for improvement
• Attention to detail and problem solving skills
• Strong interpersonal skills and ability to work with students of all ages

• A high energy-fun filled work environment
• The best initial and ongoing professional training in the country
• Expert training programs to develop your business skills
• Professional advancement at all management levels including studio ownership

• Salary commensurate with experience
• Multiple opportunities to earn bonuses
• Continuing Education
• Benefits after one year of employment to include: PTO/Vacation, Health and Wellness Benefits

• Entry level

• Full-time

• Other

• Business Consulting and Services, Consumer Services, and Hospitality

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