Technical Specialist; Video Part Time on call- Naples market

Overview

Position Overview

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

• Equipment Operation
• Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Comply with all Company security and safety measures.
• Ensure equipment is secure from theft and/or damage when in use.
• Customer Service
• Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
• Maintain a positive relationship with all clients through effective communication.
• Collaborate with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Understand and foster the hotel/client relationship.
• Training/Staff Development
• Create an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provide mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Develop self as subject matter expert in discipline of specialty.
• Stay current with technology and industry trends.
• Event Supervision
• Perform advanced work (pre/during/post event) with operations team members.
• Supervise and directs other technicians during an event.
• Equipment Maintenance
• Assist team with proper security, storage, inventory, transportation, and maintenance of equipment.
• Perform inventory and forecasting of equipment needs.

• Bachelor’s Degree is preferred
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
• 3-4 years of customer service or hospitality experience is preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates
• For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title.

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting/Carrying/Push-Pull

• Lifting: 0 - 15 lbs:
  Continuously
• Lifting: 16 - 50 lbs:
  Frequently
• Lifting: 51 - 100 lbs:
  Occasionally
• Lifting:
  Over 100 lbs:
  Occasionally
• Carrying: 0 - 15 lbs:
  Continuously
• Carrying: 16 - 50 lbs:
  Frequently
• Carrying: 51 - 100 lbs:
  Occasionally
• Carrying:
  Over 100 lbs:
  Never

Auditory/Visual Requirements

• Close Vision:
  Continuously
• Distance Vision:
  Continuously
• Color Vision:
  Frequently
• Peripheral Vision:
  Occasionally
• Depth Perception:
  Frequently
• Hearing:
  Continuously

Work Environment

• Hotel:
  Work is performed in a hotel/convention center environment with…