Child Support Case Processing Analyst

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date: feb 27, 2026

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requisition no:871030

agency: department of revenue

working title: child support case processing analyst -

position number:

salary: $38,760.36 - $45,004.08 / annually

child support case processing analyst (revenue specialist ii)

naples

** anticipated vacancy**

this is an internal agency advertisement.

the florida department of revenue’s child support program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
to learn more about the department of revenue’s excellent array of benefits, including career training , tuition waivers, paid vacations, insurance, and retirement programs, visit our
website .

job summary:

this position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• initiating and responding to requests
• coordinating with internal and external partners
• researching and resolving case issues
• gathering information and analyzing case data to determine next steps
• assisting customers
• interacting with legal services providers, other states, employers, and other business partners
• making decisions based on case information and provided documentation

minimum requirements:

• currently employed with the florida department of revenue in the child support program as a revenue specialist ii
• have not accepted a lateral transfer within the last 12 months (excluding hardship lateral transfers)

special notes:

• this is an internal transfer program (itp) opportunity. Applications are accepted from current csp revenue specialist ii employees only.
• standard workday of 8am – 5pm, monday through friday.
• this role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
• responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. Is listed in detail and chronological order.
• each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed.
• gaps of employment of 6 months or more must be addressed on the application.
• applicants who do not provide all necessary information, may not meet the requirements for this position.

salary: $38,760.36 - $45,004.08 / annually

benefits: benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

screening disclaimer: your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

skills verification test or online skills assessment: if you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

candidate pool: future vacancies may be filled from this advertisement for a period of up to six months.

criminal background checks: you will be required to undergo a national level-2 criminal background check which requires you to provide your fingerprints.

reminder: male candidates born on or after october 1, 1962, will not be eligible for hireor promotion unless they are registered with the selective services system (sss) before their 26th birthday or have a letter of registration…