Executive Coordinator HSS

LOCATION:

1665 Medical Blvd, Naples, FL, 34110
WORK TYPE:
Full Time

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to:
Provide higher acuity care and Centers of Excellence;
Offer Graduate Medical Education and fellowships;
Have endowed chairs;
Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and Pro Scan. Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

At HSS at NCH Orthopedics and Musculoskeletal Center, we are committed to delivering world‑class healthcare with personalized services and operational excellence. The Executive Coordinator HSS will primarily serve as the executive assistant to the VP HSS & Orthopedics and Executive Medical Director, providing comprehensive executive support while ensuring an environment characterized by warm, polished, and professional services. This pivotal role involves seamlessly integrating administrative and hospitality services to ensure unparalleled excellence.

Reporting directly to the VP, this position will coordinate and implement advanced administrative and hospitality systems, policies, and procedures with a white‑glove approach. The Executive Coordinator will provide VIP concierge services, catering to individual needs, and anticipating stakeholder needs. We are seeking an experienced, resourceful, and innovative individual who thrives on challenges as opportunities for growth, is dedicated to delivering the world's highest quality care and excels in providing tailored support.

With a commitment to staying ahead of the curve, this individual will merge innovative practices with luxury hospitality to set a new bar within the healthcare industry.

Other duties may be assigned.

• Act as the primary support to the VP and Executive Medical Director, managing calendars, coordinating travel, and facilitating meetings with a proactive and anticipatory approach.
• Design, implement, and perform advanced administrative services, policies, and procedures to streamline operations and enhance efficiency, providing essential administrative support to the VP and Executive Medical Director.
• Develop and oversee a comprehensive hospitality training program for staff and volunteers, emphasizing the importance of relationship‑based service and the integration of hospitality principles into everyday staff and patient interactions.
• Serve as a trusted advisor to the VP and Executive Medical Director, utilizing a deep understanding of healthcare and hospitality to inform strategic decisions and operational improvements.
• Coordinate executive‑level communications and materials with an eye for detail, ensuring all information is handled with discretion and professionalism.
• Coordinate and facilitate executive‑level meetings and events, including preparing agendas, taking minutes, and following up on action items.
• Independently manage special projects related to the opening and ongoing operations of our new center, demonstrating resourcefulness and proactive problem‑solving abilities.
• Elevate the level of support and service provided by the administrative team, implementing strategies to ensure a seamless and efficient experience for all stakeholders.
• Collaborate with cross‑functional teams to integrate hospitality best practices into various aspects of our organization, fostering a culture of excellence and continuous improvement.
• Assist in the recruitment, hiring, and onboarding of additional administrative staff as the organization grows, ensuring alignment with our values and service standards.
• Serve as the point of contact…