Assistant Community Manager

Job Summary

Provides administrative and clerical support to Community or Portfolio Managers in all areas. Serves as contact for all homeowners and board members. Performs all duties IAM Access Management’s policies, processes and procedures and within the management philosophy.

• Receive incoming phone calls/email and respond as directed or appropriate.
• Draft and send professional correspondence for a variety of matters to homeowners, board members, committee members, vendors, etc. (in a variety of formats – letters, emails, etc).
• Fill in for receptionist as needed.
• Maintain the Portfolio Managers schedule, calendar and files.
• Assist in maintaining the Community’s hard files and uploading конферен to Vantaca.
• Keep a spreadsheet of all ARC applications and status; provide correspondence to committee members and homeowners within 24 hours.
• Communicate with managers regarding status of ARC applications with a minimum of weekly contact.
• Assist in posting and keeping the Community website updated, which includes the daily syncing of Connect with the website and adding monthly committee and board agendas and minutes as needed.
• Send out email blasts as requested by Manager and Board.
• Update HOA contact and board/committee information with up-to-date information.
• Assist in the preparation and organization of all materials needed for board meetings.
• Receive and respond to any homeowner and/or Board of Directors inquiries (verbal and written) in a professional, efficient and timely manner.
• Serve as the direct staff liaison for ARC Committee and Landscape Committee.
• Receive and track all ARC submittals, process ARC application payments, attend meetings, draft agendas and minutes, andиеи send follow‑up response letters to homeowners.
• Assist the Community Manager with creating, printing and mailing the newsletter (Quarterly).
• Assist in processing the recording of the return ballots for annual meeting/elections.
• Work with the Community’s Inspector when required on the violation process.
• Assist Community or General Manager in developing the operating budget for facilities maintenance and monitoring expenditures.
• Assist the Community Managers with the organization of annual, budget, board, election and special meetings of the association within legal requirements.
• Properly document all homeowner requests and process accordingly.

• Practice and adhere to Access Management’s Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Participate in any variety of meetings and work groups to integrate activities.validation, communicate issues, obtain approvals grabs, resolve problems and maintain the specified level of knowledge pertaining to new developments, requirements, policies and regulatory guidelines.
• Ensure all safety precautions are followed while performing work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Entry level

Full assay time

Marketing and Sales

Hospitality