Debt Collector Job Naperville area,Illinois USA,Customer Service/HelpDesk

Description

Job Title: Collector
Job Summary: The Debt Collector Position is responsible for the reconciliation and collection activity for Blitt and Gaines P.C, accounts. This role will assess customer's needs and reconcile issues according to company, client, federal, state and local requirements and policies. This position requires substantial knowledge of the collections industry, rules and regulations, litigation process, and transacts the general business of the Collections Department subject to general supervision.
Job Description of daily tasks and responsibilities include:

Handle both inbound and outbound calls in a high-paced environment.

Recover past due payments on accounts while applying customer service skills.

Update consumer file information and notate accounts.

Negotiate payment/settlement arrangements.

Confirm consumer information.

Ability to process payments and update consumer banking information.

Investigate and resolve consumer/file discrepancies.

Create a working relationship with consumers and attorneys to help resolve accounts.

Comply with all legal requirements.

Qualified Applicants must meet the following criteria:

Computer skills and the ability to work multiple systems.
Strong customer service skills.
Detail-oriented with an ability to multitask.
Positive attitude, energetic, and motivated.
Call Center, Collections, or Sales experience is a plus. Prior exposure to the FDCPA is very helpful.

We offer:

Competitive base pay.
Monthly Bonus Income potential.
Paid Time Off (PTO).
Benefits - medical, dental, vision, 401k.

Growth and Advancement Opportunities.

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