Retail Store Manager Napa RTC

POSITION TITLE: Retail Store Manager

STATUS: Non-Exempt / Full-Time

DEPARTMENT: Donated Goods Retail (DGR)

REPORTS TO: Vice President for Donated Goods

SAFETY SENSITIVE: HIGH – Position is subject to pre-employment physical and drug & alcohol screening.

Starting wage: $28.19 per hour.

Manage the activities of the store professionally, focusing on a high work ethic and integrity, that supports delivery of the Goodwill mission while ensuring maximum profitability and efficiency and a positive image of GIRE in the community.

Store staff, clients, and volunteers.

• Achieve financial objectives while meeting or exceeding expense/revenue ratio.
• Manage through data analytics including understanding of variances and regular monitoring of KPIs. Responsible for reporting business results.
• Initiate corrective actions to business model as appropriate (e.g., rotations, donation processing, etc.).
• Own the 1-touch process to ensure maximum efficiency and profitability while managing inventory quality standards, production, and sales goal.
• Responsible for staffing location to labor budget to include recruiting and hiring.
• Mentor Assistant Manager(s) and/or Store Leads in delivery of direct, kind, and clear performance expectations for team members.
• Create accountability through training all employees, clients and volunteers in proper work habits, job responsibilities, and the policies & procedures of GIRE.
• Actively manage sales floor through “Area of Pride” assignments to ensure a clean, neat, and easy to shop sales environment.
• Lead onsite mission integration efforts as primary contact for DGR with Workforce Development, as needed.
• Perform worksite audits such as safety, retail, etc. ensuring that all necessary actions to correct issues are completed within determined time period.
• Submit all assigned paperwork (e.g., truck orders, supply orders, HR documents, closing reports on schedule, etc.).
• Perform frequent bank deposits and change runs in support of business needs.
• Responsible to effectively resolve issues with DGR team members, clients, and donors, and to hold accountability with timely feedback that includes formal documentation up to and including recommendations for terminations.
• Complete and submit accurate and timely employee payroll records. Create and post weekly work schedules for all worksite team members. For volunteers, track hours as required under specific program.
• Ensure condition of facility and grounds are neat, clean, and safe. Promptly report needed repairs/replacements to the designated staff member (e.g., Facilities Maintenance or Safety Coordinator).
• Follow and enforce safety and loss prevention measures at all times to provide a safe work environment.

• Back up any position in the department as needed to accomplish goals.
• Assume ultimate responsibility for all in an emergency event.
• Attend all safety meetings including online safety trainings as required.
• Actively participate in all trainings and meetings.
• Respond to facility needs outside regular business hours (e.g., alarm calls, emergencies, etc.)
• Provide support and management to other GIRE Retail Store locations, as needed.
• Present yourself and GIRE positively and professionally at all times.
• Exhibit positive leadership resulting in a positive work atmosphere for customers, clients, participants, co-workers, and management.
• Perform other job-related duties as assigned by Management.

• Minimum of three years’ experience in increasingly responsible supervisory/management position. Preference will be given to those with prior donated goods management experience.
• High school diploma or equivalent.
• Valid CA Class C Driver’s License and proof of personal auto insurance.
• Must have access to a reliable passenger vehicle that supports completion of essential and ancillary functions of the position.
• Good math skills.
• Demonstrated ability to supervise, train and resolve issues with employees/clients/volunteers.
• Ability to handle and resolve customer inquiries and complaints tactfully and professionally.
• Experience in budget control, cash management, and basic fiscal controls…