Desktop Support Engineer

Desktop Support Engineer|The Wonderful Company# Desktop Support Engineer The Wonderful Company | Napa, CA | Information technology | Associate | Full-time | Job e
* Email## Company Description You may know us as FIJI Water, POM Wonderful, Justin Wine, Teleflora and Halos Citrus, but we’re all Wonderful – and we have a great opportunity for a Desktop Support Engineer. We’re looking to make the world a healthier place through an uncompromising commitment to the well-being of our employees and their families. We foster a collaborative workforce that encourages an entrepreneurial spirit and openness to change.

This person will be the front-line support in assisting with technical issues throughout our Napa winery including remote users. If you are a self-starter who is able to work independently while prioritizing various tickets, we want to hear from you!##

Job Description
* Primary point of contact for helpdesk calls
* Secondary point of contact for chat support
* Install and troubleshoot software - antivirus, firewall, anti-spyware, etc.
* Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization
* Work with vendors for repairs/service as needed
* Move, add, change computers
* Reload operating systems
* Install and configure software for The Wonderful Company based on the information systems policies and procedures
* Assist with network administration including new user setup and removal, active directory moves, adds & changes, Windows general troubleshooting
* Manage/Maintain:  + Physical layer (wiring) connectivity  + Printers  + Mobile devices  + Handheld barcode scanners
* Provide backup for general telephones including:  + Telephone new user setup & training  + Telephone general troubleshooting
* Audio/Video Support on conference room systems and tasting rooms
* Travel between California offices as needed## Qualifications
* A.A degree or degree from Technical Trade School and 2 to 5 years of experience in related field or equivalent combination education and experience.
* A+ Certification Preferred.
* Working knowledge of Microsoft Products - Word, Excel, Access, Outlook, PowerPoint, etc.
* Experience with Oracle system a plus.
* Interpersonal skills.
* Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience.
* Must be able to be sensitive to cultural and bilingual issues.
* Superior customer service skills.
* Excellent written/verbal communication skills.
* Strong organizational and time management skills.
* Ability to work independently and creatively even under pressure/time constraints.

Pay Range: $33.00 - $37.00 - Final compensation will be dependent upon skills & experience.

Headquartered in Los Angeles, The Wonderful Company is a privately held $6 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart.

This commitment is reflected in the company’s market share:
Wonderful Pistachios is America’s No. 1 tree nut and America’s fastest-growing snack;
Wonderful Halos is the No. 1 mandarin orange in America; POM Wonderful is the No. 1 100% pomegranate brand in America; FIJI Water is America’s No. 1 premium imported bottled water brand; JUSTIN Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora is the world’s leading floral delivery service.

The Wonderful Company’s connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley.

To view the current…