Eligibility & Workshop Specialist

Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world‑class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you’re passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Title: Eligibility Specialist

Reports To: Executive Director

Location: Napa, CA 94558

Salary: $65,000 annually

Job Type: Full‑Time

Founded in 1996, Career Team, LLC is a private workforce development organization dedicated to accelerating the human condition through innovative, government‑funded workforce solutions. Career Team has received national recognition for excellence and innovation, including honors from Inc. Magazine, the U.S. Chamber of Commerce, and national media outlets. As a socially conscious organization, Career Team balances for‑profit innovation with meaningful community impact.

The organization partners closely with local Workforce Development Boards, America’s Job Centers, training providers, and employers to close opportunity gaps and connect job seekers to sustainable career pathways.

Career Team is looking to hire an Eligibility Specialist to work with job seekers and employers in North Bay, California. The Eligibility Specialist is responsible for determining program eligibility, and completing program enrollments. This role plays a critical part in ensuring customers are accurately enrolled, well‑informed, and prepared to achieve workforce success through career readiness assessments.

• Provide clear and accurate information regarding workforce development services and program opportunities.
• Conduct eligibility screenings and process program enrollments in compliance with related workforce programs.
• Collect, review, and verify source documentation to determine customer eligibility.
• Enter and maintain accurate customer data, eligibility determinations, and documentation in case management and document storage systems.
• Review customer files for completeness and compliance; resolve discrepancies using established procedures.
• Accurately document customer interactions through detailed and compliant case notes.
• Ensure all case files meet or exceed programmatic, contractual, and audit requirements.
• Maintain ongoing programmatic competency to ensure compliance with federal, state, and local workforce regulations.
• Collaborate with partners and internal staff to support integrated service delivery.
• Follow all organizational policies, procedures, and data confidentiality standards.
• Work effectively as part of a team to achieve program goals and performance outcomes.
• Approach daily work with flexibility, accountability, and a solutions‑oriented mindset.
• Perform other duties and special projects as assigned.

• Bachelor’s degree or higher, or an equivalent combination of education and relevant experience.
• Minimum of 2 years of experience in eligibility determination, workforce development, training, customer service, or related human services fields.
• Experience working with a culturally diverse customer population with demonstrated cultural sensitivity.
• Strong facilitation skills with the ability to engage and motivate customers in group settings.
• Proficiency with computers, including Microsoft Office (Word, Excel, Outlook), internet‑based systems, and case management platforms.
• Ability to manage multiple priorities, meet deadlines, and work effectively under pressure.
• Excellent verbal and written communication skills.
• Strong organizational and time‑management skills.

• Bilingual in English and Spanish.
• Knowledge of workforce development programs.
• Experience facilitating assessments.
• Proactive, detail‑oriented, and highly organized with strong follow‑through.

• 401(k) with a generous employer match.
• Medical, dental, and vision insurance with an…