Wine Educator, and Tours - Robert Mondavi Winery

Position: Wine Educator, Experiences and Tours - Robert Mondavi Winery
Job Description
Position Summary
The Wine Educator & Tour Guide at Robert Mondavi Winery is a dynamic frontline ambassador responsible for delivering world-class wine education, public and private tastings, and immersive winery tours. This role is central to creating memorable guest experiences that reflect the iconic Robert Mondavi Winery brand and values of Constellation Brands. The Wine Educator & Tour Guide engages visitors with compelling storytelling, expert wine knowledge, and personalized service, ensuring every guest leaves with a deeper connection to our wines, heritage, and hospitality.
Key Responsibilities
Wine Education and Guest Experience
As part of the wine education and guest experience responsibilities, the Wine Educator & Tour Guide creates and delivers engaging, informative, and interactive wine presentations for guests of all knowledge levels, in both group and private settings. They conduct guided tastings, pairing experiences, and educational seminars that highlight the history, philosophy, and winemaking techniques of Robert Mondavi Winery. By sharing the winery's story, viticultural practices, and brand values, the Wine Educator & Tour Guide actively fosters meaningful and lasting connections with visitors.

Throughout each interaction, they encourage guest engagement, answer questions, and tailor experiences to individual interests and knowledge levels, ensuring every guest enjoys a memorable and personalized visit. In addition, the Wine Educator & Tour Guide is focused on driving sales conversion of wine and merchandise, as well as converting visitors into wine club members, effectively supporting the winery's direct-to-consumer growth and overall business objectives.
Tour Guide Duties
The Wine Educator & Tour Guide leads guided tours of the winery, vineyards, and production facilities, providing engaging and accurate information about winemaking, the estate's legacy, and the Napa Valley region. They ensure that every tour is conducted with professionalism, enthusiasm, and careful attention to guest safety and satisfaction. The Wine Educator & Tour Guide adapts tour content and pacing to suit the needs of diverse audiences, including wine novices, enthusiasts, and industry professionals, while maintaining strict adherence to the established tour timeline.

Additionally, they coordinate with hospitality and operations teams to ensure smooth tour logistics and maintain facility readiness, delivering a seamless experience for every guest.
Hospitality and Service Standards
The Wine Educator & Tour Guide is dedicated to delivering seamless, high-touch hospitality across all guest touchpoints, ensuring that every visitor's experience is exceptional from the initial greeting to the final farewell. They proactively identify and address guest needs, attentively responding to questions, preferences, or concerns to ensure that each individual feels both welcome and valued throughout their visit. By maintaining a warm and professional demeanor, the Wine Educator & Tour Guide creates a positive and memorable atmosphere that reflects the standards of Robert Mondavi Winery.

In addition to welcoming daily guests, they also play a vital role in supporting the execution of special events, VIP experiences, and private bookings. This includes assisting with event logistics, providing personalized service to distinguished guests, and collaborating with the hospitality team to ensure that every aspect of each unique experience is flawlessly delivered, further elevating the winery's reputation for excellence in hospitality.
Wine Education & Brand Standards
The Wine Educator & Tour Guide is committed to maintaining up-to-date knowledge of the Robert Mondavi Winery portfolio, including current releases, winemaking processes, and broader industry trends. By staying informed, they can share accurate and insightful information with guests, enriching each visitor's understanding and appreciation of the winery's offerings. In every guest interaction, the Wine Educator & Tour Guide upholds and communicates the winery's brand standards and unwavering commitment to quality, ensuring that the brand's values are consistently reflected.

Furthermore, they actively collect guest feedback during visits and relay this information to management, contributing to the ongoing enhancement and continuous improvement of the overall visitor experience.
Operational and Cross-Functional Teamwork
The Wine Educator & Tour Guide plays an active role in the daily set-up and break-down of tasting rooms, tour routes, and hospitality spaces, ensuring that each area is prepared to welcome guests and operate smoothly. They maintain all guest environments to the highest standards of cleanliness, safety, and presentation, creating a welcoming and polished atmosphere that reflects the winery's commitment to quality.

In addition, they support inventory management for wine, merchandise, and educational materials, ensuring that supplies are organized,…