Assistant Front Office Manager – Luxury Hotel | Alila Napa Valley

Summary

Alila Napa Valley is seeking an Assistant Front Office Manager to help lead front desk and guest services operations at our boutique luxury resort in the heart of Napa Valley.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Located in the heart of Napa Valley, Alila blends luxury, sustainability, and a genuine sense of care. We are currently seeking a luxury and guest oriented Assistant Front Office Manager.

The Assistant Front Office Manager supports the daily operations of the Front Office, overseeing front desk colleagues, ensuring seamless guest arrivals and departures, and maintaining Hyatt’s high service and care standards. This role is ideal for a hospitality professional with strong leadership skills, attention to detail, and a passion for creating memorable guest experiences.

• Assist in managing daily front office operations, including guest arrivals, departures, and room assignments.
• Supervise, train, and develop front desk colleagues to ensure consistent luxury service delivery.
• Oversee cash handling and ensure proper controls and reporting.
• Support scheduling and staffing needs to meet business levels and maintain efficient operations.
• Respond promptly to guest inquiries and concerns, resolving issues with professionalism and empathy.
• Collaborate with other departments to ensure seamless communication and service.
• Monitor guest feedback and partner with leadership to drive service improvements.
• Uphold Hyatt and Alila standards of care, safety, and compliance.

• Competitive salary and benefits package
• Paid time off from date of hire
• Medical, dental, and vision insurance
• 12 free nights at Hyatt hotels worldwide + colleague rates
• $1,000 annual wellness/education reimbursement
• A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate team

Be part of a team committed to delivering personalized, elevated service in one of Napa Valley’s most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

• Minimum one year of front office supervisory experience; luxury or boutique hotel experience strongly preferred.
• Strong verbal and written communication skills; ability to interact confidently with guests and colleagues.
• Proven leadership skills with the ability to coach and inspire a team.
• Ability to multitask and remain calm in high‑volume or fast‑paced environments.
• Flexible schedule including weekends, evenings, and holidays.
• Proficiency in hotel property management systems (Opera experience a plus).

• Ability to stand for extended periods and move throughout the property.
• Capable of lifting, pushing, or pulling up to 25 pounds as needed.
• Frequent use of computer systems, phones, and standard office equipment.
• Must be able to work indoors in a front‑of‑house environment with constant guest interaction.