Call Center Representative – Napa

POSITION TITLE: Call Center Representative

DEPARTMENT: Patient Access

REPORTS TO

TITLE:

Call Center Manager

LOCATION: Napa, CA

PAY RANGE: $23.75 to $29.03/hr, depending on years of experience

SCHEDULE: Monday to Friday, 8am to 5pm

DLSE/FLSA STATUS: ( ) ____Exempt/Salaried position X__Nonexempt/Hourly position

SUPERVISORY RESPONSIBILITIES: YES NO

About Communi Care+OLE: Established in 2023, Communi Care+OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and Communi Care Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, Communi Care+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties.

It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals. No one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

BENEFITS:

• Medical, Dental, Vision Coverage
• Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
• 18 days of PTO (Vacation & Sick)
• 10 Paid Holidays + 1 Float Holiday
• 2% employer match with employee 4% Contribution 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account

JOB SUMMARY/OVERVIEW: Call Center Representatives work under the Call Center Manager and are responsible for assisting patients with handling and triaging phone calls, scheduling appointments, responding to questions, and documenting within the electronic health record.

Communi Care+OLE provides an inclusive workplace that promotes and values diversity and life experience.

Communi Care+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals affected by the legal system.

YOU ARE WELCOME HERE.

*** The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned at any time, due to reasonable accommodation or any other reason.

***

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

• High School Diploma or GED required.
• One year experience in medical office, hospital or clinic preferred.
• Administrative and customer service experience in a busy customer service-related environment is required.
• Experience working in a health clinic or demonstrated commitment to low-income populations preferred.
• Strong computer and data entry skills including MS Office required; electronic health record system experience required.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and multitask.
• Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: