Intake Referral Coordinator

Overview

Salary Range
$48,888 – $53,904 with opportunities for 5% increases annually

Promoting Opportunities – Supporting Choices

Salary Range
$48,888 – $53,904 with opportunities for 5% increases annually

Promoting Opportunities – Supporting Choices
At North Bay Regional Center, (NBRC) we believe all people with developmental disabilities should have the same opportunities as are available to all other citizens. As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure we achieve our goals daily.

Who We Serve

North Bay Regional Center provides advocacy, services, support, and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties. We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve.

North Bay Regional Center is a nonprofit private corporation that contracts with the Department of Developmental Services to coordinate services and support for individuals with developmental disabilities. At NBRC, we’re promoting opportunities by supporting choices for people with developmental disabilities.

North Bay Regional Center serves over 12,000 people living within the geographic boundaries of Napa, Sonoma and Solano counties.

Under the general supervision of the Intake Department Supervisor, the Intake Referral Coordinator is the first point of contact between the regional center and prospective clients over the age of 3 years seeking to access center services. The Intake Referral Coordinator gathers information and determines the appropriateness of the referral. The Intake Referral Coordinator provides information about services performed by the regional center as well as referrals to private and public service agencies as appropriate.

The Intake Referral Coordinator performs complex and varied duties which include: receiving referrals to NBRC from parents, professionals and the general public through phone calls, online and faxed referrals and walk-ins for Lanterman services. You will gather initial information and obtain records related to eligibility category of concern. You will provide applicants with an overview of the Regional Center and categories of eligibility and identify expectations during the intake process.

The Intake Referral Coordinator provides resource support and referral information to applicants and their families who may not qualify for intake services; complete required reports, recording and forms; and collaborate and consult with clinical staff, as needed. You will assist in gathering statistics related to intake and assessment processes; coordinate with your manager in assigning appropriate referrals to assessment staff who follow up and complete the eligibility process.

In addition, you will provide assistance with other tasks as needed by the Intake Department and or agency. As your experience and expertise are developed, the successful candidate will function with a reasonable degree of independence.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High school diploma or equivalent plus 3 years of related experience during which time there is a demonstrated ability to assume increasingly responsible duties.

Bilingual: English/Spanish preferred.

• The Regional Center System and the Lanterman Developmental Disabilities Services Act.
• Eligibility criteria, developmental disabilities, case management and assessment functions.
• Office management practices and procedures, including filing and the operation of standard office equipment, including Word, Excel and Microsoft Outlook.

• Interviewing skillfully and interpreting information from a variety of sources and working effectively with people from a variety of social and vocational backgrounds.
• Verbal and written communication and ability to communicate complex information…