ILS Program Manager

About The Company

At Inspired Living, our mission is clear: to empower each individual to live a life of independence and dignity. We believe in personalized, one-on-one support that builds not just skills, but also confidence and self-advocacy. Every day, we’re inspired by the individuals we serve and are honored to play a part in their journeys toward independence. Our core values include compassion, integrity, and empowerment.

We view each client as a unique individual with their own goals, strengths, and aspirations, and we’re dedicated to helping them achieve these with the highest quality of care.

The ILS Program Manager provides leadership, oversight, and strategic coordination of Independent Living Services while serving as a key point of contact during the client intake and assessment process. This role oversees a team of ILS Instructors delivering individualized, client-centered services to adults with developmental and/or intellectual disabilities and is responsible for assessing client needs, service readiness, and staffing alignment during onboarding.

The ILS Program Manager ensures high-quality service delivery, regulatory and billing compliance, and strong collaboration with clients, families, conservators, and Regional Center service coordinators. This position plays a critical role in maintaining program standards, supporting staff development, and promoting culturally responsive, compliant, and effective services across assigned locations.

• Leadership and Staff Supervision
  • Provide regular support and mentorship to ILS Instructors through weekly or bi-weekly check-ins
  • Monitor staff documentation, punctuality, engagement, and overall service delivery quality
  • Conduct training, onboarding, and ongoing coaching for new and existing ILS staff
  • Address performance concerns with timely feedback and improvement plans
  • Participate in leadership meetings and collaborate on agency initiatives
• Client Intake and Assessment
  • Conduct initial client intakes and assessments by meeting with clients and their families in person
  • Assess client strengths, needs, goals, and support requirements to determine appropriate service levels and staffing fit
  • Gather and review relevant background information, Regional Center documentation, and referral materials
  • Provide professional recommendations regarding service scope, staffing, and service hour requests
  • Ensure intake assessments are documented thoroughly and aligned with Regional Center expectations and internal standards
• Client Oversight
  • Assign and adjust client caseloads based on hours, compatibility, and staff availability
  • Review new referrals and coordinate client intakes with Regional Center service coordinators
  • Attend IPP (Individual Program Plan) meetings and ensure ISP (Individualized Service Plan) alignment
  • Create, review, and update ISPs based on client goals, health, and home life changes
  • Communicate regularly with clients, families, and conservators to address concerns and ensure satisfaction
  • Respond to client and staff emergencies and conduct field visits when necessary
  • Resolve service complaints or incidents and file Special Incident Reports as needed
• Quality Assurance & Compliance
  • Conduct regular reviews of client case files and service documentation
  • Audit instructor service notes weekly for timeliness, accuracy, and ISP alignment
  • Review and approve employee timesheets, ensuring consistency with service documentation and billing requirements
  • Ensure compliance with Regional Center billing guidelines, vendor requirements, and internal standards
  • Track staff and client compliance with safety protocols, service delivery rules, and documentation timelines
  • Other duties as assigned.

Required

• Associate’s Degree
• Experience in ILS, SLS, or direct care services for adults with disabilities
• Bilingual in English and Spanish
• Exceptional organizational, communication, and interpersonal skills
• Ability to work independently and as part of a collaborative leadership team
• Valid CA Driver’s License, reliable, registered, and insured transportation, and ability to travel locally
• Pass a background check and reference check

Preferred

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field
• Experience in a supervisory, lead, or coaching role
• Strong understanding of Regional Center systems and ISP/IPP processes
• First aid/CPR certified