Call Center Representative; Part Time Job Napa area,California USA,Healthcare

Position: Call Center Representative (Part Time)

POSITION TITLE: Call Center Representative

DEPARTMENT: Patient Access

REPORTS TO

TITLE:

Call Center Manager

LOCATION: Napa, CA

PAY RANGE: $24.21 to $29.59/hr, depending on years of experience

SCHEDULE: Part Time

DLSE/FLSA STATUS: Nonexempt/Hourly position

SUPERVISORY RESPONSIBILITIES: Yes

Benefits

Medical, Dental, Vision Coverage
Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
18 days of PTO (Vacation & Sick)
10 Paid Holidays + 1 Float Holiday
2% employer match with employee 4% Contribution 403(b) retirement plan
Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
Life & Accidental Insurance Coverage
Employer contribution for Health Savings Account

Job Summary / Overview

Call Center Representatives work under the Call Center Manager and is responsible for assisting patients with handling and triaging phone calls, scheduling appointments, responding to questions, and documenting within the electronic health record.

Communi Care+OLE provides an inclusive workplace that promotes and values diversity and life experience.

Communi Care+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason.

Minimum

Position Requirements :
Education, Experience, Skills/Training

Education:

High School Diploma or GED required.
Experience:
- One year experience in medical office, hospital or clinic preferred.
- Administrative and customer service experience in a busy customer service-related environment is required.
Special Skills/Training:
- Experience working in a health clinic or demonstrated commitment to low‑income populations preferred.
- Strong computer and data entry skills including MS Office required; electronic health record system required.
- Strong verbal and written communication skills.
- Ability to work in a fast‑paced environment and multitask.
- Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.

Essential Functions and Responsibilities

Answers phone and schedules patient appointments providing accurate information to patients regarding a variety of programs and services.

Complete and update registration for patients as needed.

Runs insurance eligibility for the following day and creates billing notes for outstanding documents.

Be empathetic and sensitive to the unique needs of each customer. Provide explanations that are appropriate to the customer’s level of understanding and knowledge.

Gives full attention to the customer. Demonstrates promptness and shows initiative in responding to customers.

Routes call to the appropriate department for continued assistance as necessary.

Troubleshoots patient concerns regarding orders, health information and assists in communication with other outside facilities through the electronic health record.

Responsible for greeting patients professionally on the phone and driving a positive and personal patient customer service experience. Strong communication skills (verbal and written).

Answer multi‑line phones in a timely, professional manner.

Ensures correct patient identification of all information in the computer scheduling system.

Utilizing appropriate scheduling guidelines in patient interaction.

Provide information to prospective or new patients regarding health center services, and protocol for enrolling as a new patient.

Basic knowledge of programs/insurance & access/eligibility guidelines and applications.

Send messages to members of the care teams as necessary.

Record cancellations and re‑schedules and document appropriately in the electronic health system.

Captures and updates patient demographics and insurance information.

Treats all patients telephoning the Communi Care+OLE’s scheduling system with dignity and respect while maintaining privacy and confidentiality all times.

Document all appropriate information in electronic health record system.

Prompt follow‑up of telephone encounters/recalls/appointment request.

Performs other duties as assigned.

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