Account Fraud Specialist

Redwood Credit Union is looking for an Account Fraud Specialist I, who will identify, prevent and mitigate fraud and related threats against RCU Members, assets, and team members. Serve as a responder to Member, Branch and Back Office concerns, evaluating content and measuring risk, forwarding priority matters to the Account Fraud Assistant Manager.

• Review daily Mobile Deposit Capture reports (MDC Fraud board) to identify potential fraudulent transactions and restrict accounts as needed.
• Review daily reports in Verafin which identify New Account Fraud, Wire Fraud, MDC Fraud, ATM Fraud, and Online Banking Account Takeover. When fraudulent activity is identified, restrict accounts, and communicate with Members as appropriate.
• Review Member high-risk contact information changes for potential account takeovers and restrict/secure accounts where necessary.
• Review daily reports for potential External Transfer Fraud associated with Online Banking Account Takeover through Jwaala Manager.
• Review daily HELOC draft reports to identify anomalies which may indicate a compromised account.
• Review high risk wires through fraud monitoring software, review call recordings to identify red flags and conduct Member follow-up as needed.
• Manage New Account Opening Report (PPS) to provide a mechanism for branches to amend identity theft/fraud concerns.
• Partner with branches during the new account opening process to address high-risk prospective Members and request documentation to allay any identity theft concerns.
• Review monthly fraud statistics to ensure timely filing of Suspicious Activity Reports (SAR) where needed, ensuring accuracy and compliance with BSA requirements and in accordance with regulatory deadlines.
• Fraud Activity Response‑ Investigate escalated alerts or notifications from both inside and outside of the organization. Follow through with account restriction and Member communication, when appropriate.
• Analyze Member and transactional data to identify potentially fraudulent activity, exercise solid judgement on examining information, and document fraudulent activity, behaviors and/or patterns.
• Serve as a resource for fraud or other suspicious activities for branches, departments, and external parties (i.e., law enforcement and other financial institutions).
• Work closely with law enforcement to file fraud reports, providing evidence in a timely and succinct manner to facilitate prosecution.

• Keep abreast of fraud and AML‑related regulations and trends for changing compliance and risk; recommend business process improvements when gaps are identified.
• Provide excellent service to all Members, volunteers, internal employees, and service providers.
• Prepare weekly status reports and forward them to the Account Fraud Assistant Manager.

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well‑being of our Members through better rates, low or no fees, and best‑in‑class customer service. Our purpose is to inspire hope and elevate the financial well‑being of our communities one person at a time, through good times and bad.

As a not‑for‑profit financial institution, we are committed to a people‑first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well‑being for all.

• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay.
• Awarded a 5‑Star Rating based on 6/30/24 financial data by Bauer Financial.
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025".
• Recognized by Newsweek as one of "America's Best Credit Unions 2026".
• Top Corporate Philanthropists (#24) – San Francisco Business Times.
• Voted Best Places to Work in…