Winery Reception & Host

Winery Reception & Host|Lewis Cellars# Winery Reception & Host Lewis Cellars | Napa, CA | Hospitality/Food Service | Associate | Full-time | Job e
* Email## Company Description

A new era of luxury hospitality is coming to Napa. Opening this year, Lewis Cellars will build on its legacy, now with a reimagined estate and a world-class culinary program led by our MICHELIN-Starred Executive Chef. This is more than just a new tasting room—it's an opportunity to shape something extraordinary at a destination where handcrafted wines meet exceptional service.

As we prepare to unveil this incredible property, we seek passionate professionals to be part of the journey—bringing warmth, expertise, and a commitment to providing unparalleled customer service. If you’re passionate about hospitality, fine wine, and creating unforgettable guest experiences, this is your chance to be part of something truly special.

We are seeking an enthusiastic and customer-focused individual to join our team as a
** Winery Reception & Host**. In this role, you will be the first point of contact for guests, ensuring a warm and inviting experience as they visit our winery.

Your role will involve greeting guests, managing reservations, facilitating tastings, and providing exceptional customer service in a fast-paced and enjoyable environment.
* This full-time role requires a flexible schedule, including weekends and holidays, and the ability to work evening shifts as needed.*##

Job Description
* ** Guest Reception and Engagement:**  + Welcomes guests with a friendly and professional demeanor, creating a positive first impression  + Answers questions about the winery, its history, and the products offered  + Guides visitors to the appropriate tasting areas, tours, or events
* ** Reservation Management:**  + Handles phone and online inquiries regarding reservations, events, and tours  + Schedules and confirm bookings, ensuring proper coordination with other winery departments
* ** Tasting Room Support:**  + Assists in setting up and organizing the tasting room and reception area  + Facilitates wine tastings by explaining wine selections, pairing suggestions, and unique characteristics
* ** Retail and Sales Assistance:**  + Promotes and processes wine and merchandise sales  + Assists guests with purchasing wine club memberships or special event tickets
* ** Administrative Tasks:**  + Maintains accurate records of reservations, visitor counts, and purchases  + Handles guest feedback and escalates issues to management as needed
* ** Event Support:**  + Supports winery-hosted events, including private tours, corporate gatherings, and weddings  + Provides logistical support and maintain an upbeat atmosphere during events## Qualifications
* Previous experience in customer service, hospitality, or a related field (preferably in the wine or beverage industry); experience in a restaurant is preferred but not required
* RBS and Food Handler Certifications required, or must be willing to complete certifications independently and at personal cost shortly upon hire
* Basic knowledge of wines and the wine-making process (willingness to learn is a plus)
* Proficiency with reservation software and basic office tools;
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* Flexibility to work weekends, holidays, and evenings as needed
* Ability to multitask and remain composed in a fast-paced environment
* Ability to follow instructions and work independently or as part of a team
* Attention to detail to ensure areas and dishes are thoroughly cleaned and sanitized
* Strong organizational and time management skills
* Strong communication and interpersonal skills
* High School diploma or equivalent

Pay Range: $20.00 - $22.00 an hour. Final compensation will be dependent upon skills & experience.

As part of The Wonderful Wines portfolio—alongside JUSTIN Vineyards & Winery and Landmark Vineyards—Lewis Cellars is a luxury Napa Valley winery specializing in bold, opulent reds and seductive Chardonnays. The winery emphasizes the importance of the journey from grape to glass, crafting world-class wines that are unmistakably Lewis. Offering more than 30 years of excellence, Lewis Cellars captures the attention…