Banquets - Event Manager

Overview

Position - Events Manager

Position Summary:

Serves as the primary point of contact for assigned event business, coordinating customer vision, budget, and property resources to deliver exceptional events. This role ensures seamless execution while maximizing revenue opportunities and meeting or exceeding guest expectations and property goals.

• Event Planning & Client Engagement:
  Consults with clients to assess event objectives, preferences, and requirements, offering creative solutions for event design, menus, equipment, and setup.
• Anticipates client needs to ensure flawless event execution and a high-quality guest experience.
• Identifies and executes cross-selling and up-selling opportunities to enhance revenue and event value.
• Conducts site inspections and client presentations to effectively showcase the property’s offerings.
• Builds long-term relationships and actively pursues repeat and future business.

• Prepares, executes, and manages written sales agreements for meetings, conventions, corporate, and social events.
• Creates and maintains detailed Banquet Event Orders (BEOs) outlining all event specifications, including setup, menus, beverage selections, and timelines.
• Communicates consistently with clients to confirm accuracy and finalize event details.
• Produces comprehensive event resumes for operational departments.

• Communicates event details to all relevant departments to ensure alignment and service excellence.
• Attends and oversees events to ensure client satisfaction and operational success.
• Collaborates closely with the banquet and operations teams to resolve issues quickly and effectively.

• Adheres to all safety policies and procedures and takes immediate action when safety concerns arise.
• Wears appropriate footwear (closed-toe and heel; slip-resistant footwear recommended or required).
• Maintains consistent attendance and punctuality as an essential function of the role.

• Maintains accurate, organized, and up-to-date client files and sales documentation.
• Responds promptly and professionally to client inquiries and requests.
• Resolves guest concerns within scope of authority and escalates issues as needed.
• Reports unusual incidents or circumstances to management or security as appropriate.

• High school diploma or GED required;
  Bachelor’s degree in Hospitality Management preferred.
• Minimum of two years’ experience in event planning, catering, convention services, or banquets.
• Experience with menu planning and food and wine pairing preferred.

• Strong sales, negotiation, and closing skills with demonstrated ability to upsell services.
• Creative aptitude for event design, menus, and innovative guest experiences.
• Ability to participate in forecasting and budgeting processes.
• Proficiency in MS Office and ability to learn hotel-specific systems.
• Working knowledge of current audio/visual technology and event equipment.
• Excellent verbal and written communication skills with a strong attention to detail.
• Ability to manage multiple priorities, solve problems, and remain calm in high-pressure situations.
• Professional demeanor with a strong commitment to guest satisfaction and confidentiality.

• Ability to read, write, speak, and understand English.
• Flexibility to work varying schedules, including weekends, holidays, and alternate shifts.

• Regularly stands and walks for extended periods; works at a fast pace in dynamic environments.
• Occasionally lifts or assists with moving items weighing up to 50 pounds.
• Requires visual acuity for computer use and review of contracts and event materials.
• Exposed to varying conditions including heat, noise, odors, and both indoor and outdoor environments.