Maintenance Manager

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Overview

We are seeking a highly skilled and experienced Maintenance Manager to oversee all maintenance and repair operations for our exclusive 44‑room boutique hotel on the island of Nantucket. The ideal candidate will be a hands‑on professional with a comprehensive understanding of general maintenance systems, including HVAC, plumbing, electrical, and carpentry. This role requires managing the upkeep of all hotel facilities, including a 44‑room hotel, a restaurant with two kitchens, a health club, recreation room, two pools, and all landscaping.

The Maintenance Manager will ensure the property remains in impeccable condition, providing a seamless and high‑quality experience for our guests.

Benefits Offered

• Medical, dental, and vision insurance
• Life insurance, long‑term disability (LTD), and 401k
• Paid time off (PTO)
• Corporate discounts

Potential for earning incentives and housing assistance.

Responsibilities

• Manage and perform all maintenance, repairs, and preventative maintenance for the entire property.
• Oversee a small maintenance team and external contractors.
• Perform routine inspections of all systems and equipment (HVAC, plumbing, electrical, kitchen equipment, pools).
• Coordinate and manage special projects, renovations, and large‑scale repairs.
• Maintain a detailed log of all maintenance activities and expenses.
• Ensure all maintenance work is compliant with safety standards and local regulations.
• Respond promptly to all maintenance requests from hotel staff and guests.
• Manage the hotel's landscaping and grounds.
• Must be technologically savvy and capable of learning and utilizing new software, including Computerized Maintenance Management Systems (CMMS) such as ALICE.

Qualifications

The ideal maintenance manager for a boutique hotel needs a unique blend of technical skills, managerial expertise, and a strong understanding of the hospitality industry. Given the smaller size and more personalized nature of a boutique hotel, this role requires a hands‑on approach and a wide range of responsibilities.

Technical Knowledge And Experience

Comprehensive understanding of building systems: HVAC, electrical, plumbing, and life safety systems.

Preventative Maintenance

Experience in developing and implementing a proactive preventative maintenance program.

Troubleshooting

Strong problem‑solving and troubleshooting skills to diagnose and fix issues quickly.

Team Management

Lead, train, and supervise a small maintenance team; delegate tasks, manage schedules, conduct performance reviews.

Budget Management

Experience creating, managing, and monitoring departmental budgets for maintenance projects, supplies, and external contractors.

Vendor And Contractor Relations

Vetting, negotiating with, and overseeing external contractors and vendors.

Organizational Skills

Excellent organizational and project management skills to juggle routine maintenance, emergency repairs, and larger‑scale renovations.

Hospitality‑Specific Skills Guest Focus

Deep understanding of guest service and minimizing disruption to the guest experience.

Attention To Detail

Eye for detail to ensure the hotel's appearance and functionality meet high standards.

Communication

Strong communication skills for interacting with guests, hotel departments, senior management.

Compliance And Safety

Knowledge of health and safety regulations, building codes, fire safety protocols.

Education and Certifications

A degree in hospitality management, facilities management, or related engineering field is preferred. Significant on‑the‑job experience is a plus.

Experience

Minimum 5 years of experience in building maintenance or similar role, supervisory/management capacity, preferably in hospitality.

Certifications

Technical certifications in HVAC, plumbing, electrical. Professional certifications like CMRP or CPMM highly valued.

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