Operations & Executive Support Manager

Job Title:

Operations & Executive Support Manager

Full-Time, Boston and Nantucket

Location:

• Nantucket, MA (May - September)

The Vault Nantucket is a premier luxury jewelry boutique known for its curated selection of high-end, couture pieces. We pride ourselves on offering an exceptional shopping experience and delivering outstanding service to our discerning clientele. As a fast-growing, entrepreneurial team passionate about luxury fashion, we are now looking for an Operations & Executive Support Manager to support our leadership team and help manage daily operations.

This is a full-time, year-round role, with seasonal responsibilities split between our Nantucket location (May - September) and our Boston office (October - April).

We are looking for a self-starter who thrives in a dynamic, fast-paced environment and is comfortable juggling multiple responsibilities. As the Operations & Executive Support Manager, you will act as the backbone of operations, providing critical support to the leadership team, overseeing daily tasks, and ensuring everything runs smoothly. This role requires a proactive individual who is a highly organized and eager to contribute to the growth of our business.

A successful candidate is someone who has a can-do attitude
, takes pride in following through on tasks, and is always looking for ways to improve and streamline operations.

• Proactive Operations Management: Oversee daily operations for both the Nantucket boutique and the Boston office, ensuring smooth and efficient workflows.
  
  This includes inventory checks, store setup in Nantucket, and office organization to maintain operational excellence year-round.
• Sales Reporting & Vendor Communication: Take charge of tracking and reporting daily sales to vendors, ensuring that all data is accurate and communicated promptly.
  
  Take the lead on following up with accounting and confirming everything is accounted for.
• Client
  
  Experience:
  
  Support the sales team in providing outstanding service to clients by handling inquiries, tracking repairs, communicating pertinent information to the sales team, and maintaining excellent service standards.
• Executive Support: Provide administrative support to the leadership team, including managing calendars, scheduling meetings, and preparing materials.
• Shipping Coordination: Manage both incoming and outgoing shipments, ensuring all packages are processed, tracked, and delivered in a timely and efficient manner. Coordinate logistics for shipping, working with external partners to resolve any issues that arise.
• Inventory Management: Maintain accurate and organized inventory records. This includes managing stock levels, conducting regular inventory checks, and flagging any issues. Additionally, maintain inventory entries for the website, updating product details and quantities, and entering new product information as it arrives.
• Marketing Support: Liaise with the marketing team to ensure operational efforts align with ongoing promotional campaigns. Assist with promotional material preparation and support marketing initiatives when needed.
• Logistics Coordination: Oversee package deliveries between the Boston office and the private salon in Newton, ensuring that items are delivered promptly and accurately and floating between the two locations as needed.

• Can-Do Attitude & Motivation: A positive, solution-oriented individual who takes initiative and always looks for ways to improve processes.
• Team-Oriented & Client-Driven: Enjoys working with people and is happy to jump in where needed, including supporting the sales floor during busy summer months to keep operations and service running smoothly.
• Organized & Detail-Oriented: Ability to stay on top of multiple tasks without missing details. Strong attention to detail is essential.
• Strong Follow-Through: A reliable individual who ensures deadlines are met and tasks are completed on time.
• Go-Getter Mindset: A proactive, results-driven attitude, with a focus on streamlining operations and solving problems quickly.
• Sales & Vendor Reporting
  
  Experience:
  
  Experience in sales tracking and vendor communication is a plus, especially within a retail or luxury setting.
• Tech-Savvy: Comfort with tools like Shopify, Dropbox, Excel, and Outlook. Quick to pick up new systems and technologies.
• Excellent Communication
  
  Skills:
  
  Strong written and verbal communication skills, able to work effectively with leadership, vendors, and the sales team.
• Reliability & Proactivity: Dependable, with a strong sense of ownership. Proactive and ready to take on new responsibilities as needed.
• Experience: 1-3 years in an executive assistant, administrative, or operations role, ideally in luxury, fashion, or retail.
• Flexible & Adaptable: Comfortable with switching tasks, locations, and responsibilities throughout the year.
• Driver’s License & Reliable Transportation: Required for moving packages between Boston and Newton.