Director, Operations & Business Services
Job in
Nanaimo, BC, Canada
Listing for:
EHN Canada
Full Time
position
Listed on 2026-03-10
Job specializations:
-
Management
Healthcare Management, Administrative Management
Job Description & How to Apply Below
Position: Director, Operations & Business Services FT
EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.
EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.
Learn more at
Be part of the work that’s changing lives.
Overview:
As the Director, Operations and Business Services, you are accountable for leading day to day operations, business services, and administrative functions. You ensure facilities, systems, policies, and processes operate efficiently, safely, and in compliance with regulatory and accreditation standards. You work closely with the Executive Director to support strategic planning, budgeting, staffing, risk management, and continuous improvement. You oversee operational planning, facilities and safety, compliance, quality assurance, performance reporting, and cross functional collaboration.
Your role supports strong staff engagement, high quality patient experience, and long term organizational sustainability.
Duties and Responsibilities:
Oversee and support the daily operations of the facility, operational systems, processes and infrastructure, while looking for opportunities for improvement or revisionDevelop, monitor and execute on operational plansManage and oversee office services functions including coordinating office arrangements for business units, office equipment, furniture, supplies, vendors, and assigning other assets as necessaryUpdate and maintain operations manualTrack staff requests pertaining to operations and liaise with Maintenance Supervisor for oversight on facility health and safety maintenanceMaintenance and modification of facility health and safety and emergency response plans, as well as ensuring adherence to these plansMaintain current professional insurance policies and act as a point person for insurance certificate requests from staff, vendors and clientsServe as a purchasing agent for organizationServe as a contact person/back-up to for emergenciesEstablish procedures, practices, and work methods to increase effectiveness, efficiency and patient satisfaction within the administration and operating departmentsAssist in the management of building securityEnsure all legal and regulatory documents are filed, and monitored to ensure facility compliance with any and all laws and regulations, such as local fire codes and licensing authorityMaintain official records and documents, while ensuring compliance with federal and provincial regulationsPromote the mission and values of the organization both internally and externally, as well as oversee the adherence to the values and mission, and as they may change from time to timeAssess operational issues in regard to competitiveness, staying current in terms of health care trends and innovationsDemonstrate knowledge of, and promote the company mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behaviorAssist and participate in developing a process to gather continuous feedback from clients and also staffWork with the Management team to foster staff engagementServes as the co-chair of the Joint Occupational Health and Safety Committee,Ensure building variances are submitted and requirements are metEnsure policies and procedures are in place to address administrative, staff and safety issues pertinent for a residential treatment facility; keeping with the Accreditation Canada standards and the Residential Care Regulations per the Community Care and Assisted Living Act for the Island Health AuthorityWork with the Executive Director and Executive Assistant to ensure Edgewood meets Accreditation Canada standards and complete the necessary processes for meeting these standardsWork closely with the Executive Director on…
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