Business Process Analyst

Requisition Number: BUSIN
004513

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• Posted :
  January 6, 2026
• Full-Time
• Remote

Showing 1 location

Posting Deadline:
Please submit your application by 11:59 PM PST, January 19, 2026

Position Type: Temporary

Duration: Approximately twelve (12) months

Together, Let’s Do Great Things!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are seeking a Business Process Analyst to drive process improvement byhangi collaborating across teams, mapping and optimizing workflows, and enabling prioritized initiatives that support Coastal Community’s strategic goals.

What the role?

As a Business Process Analyst
, you are a key member of the Enterprise Business Process Improvement team within the Project Management Office, supporting Coastal Community’s mission to deliver impactful work. Reporting to the Senior Manager, Corporate Planning and Projects, this role collaborates with cross‑functional teams to translate business needs into actionable insights and process improvements. Building on these collaborations, the Business Process Analyst leads the identification, analysis, and optimization of business processes.

In addition, the role facilitates end‑to‑end process mapping and enables the intake, prioritization, and delivery of initiatives aligned with strategic enterprise priorities.

Your duties will include:

• Lead and facilitate process mapping, workshops, and engage with stakeholders to uncover business needs, gather requirements, design, and document improved workflows and member/client experience journeys.
• Translate business needs into detailed process designs by mapping current and desired states, enabling clear documentation of requirements and opportunities for improvement.
• Partner with business unit teams across departments and divisions to co‑create and validate improved processes focused on simplification, automation, and member‑centric design.
• Support business case development, and enablement of the intake, prioritization, and delivery of process improvement initiatives.
• Define, track, and report on KPIs that measure the impact of process improvements and align with organizational strategy.
• Support implementation and change management, including stakeholder analysis, communication, and training to ensure successful adoption of new solutions.
• Maintain and continuously update a centralized repository of process maps, workflow diagrams, and journey documentation to ensure transparency, accessibility, and support for ongoing process improvement initiatives.

• Bachelor’s degree in Business Administration, Information Systems, or a related field requiring 3‑4 years of full‑time study, or an equivalent combination of education, training and experience.
• Completion of a Lean, Six Sigma, and/or Agile methodologies (or related Business Process) certification.

Ideally, you are a ila­flexible, collaborative team player with:

• Home 4+ years’ experience in business analysis, process improvement, or related roles.
• Demonstrated experience in process analysis, including mapping, evaluating, and optimizing business processes.
• Proficiency with process improvement tools (e.g., Visio, Power
  
  BI, SharePoint, Teams).
• Excellent communication, facilitation, and stakeholder engagement skills.
• Experience working in agile environments and familiarity with Scrum ceremonies is an asset.

If you’re an approachable problem solver who embraces self‑development and life‑long learning, you’ll be a great fit with us.

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

• We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
• We’re a совершенно growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centers, plus our wide range of online and digital services.
• We believe in making…