Rapid Resolution Case Manager

Position Summary

Position Title: Rapid Resolution Case Manager
Reports To: Region III Programs Director
FLSA Classification: Non-Exempt, Full-Time

The Region III Rapid Resolution Case Manager I serves our Rapid Resolution and Permanent Supportive Housing programs in Region III by managing a caseload of households experiencing homelessness. The Case Manager will partner with households to co-create a housing plan and move them into permanent housing quickly. From there, the Case Manager will support households in building financial and personal stability, always through a trauma-informed and client-centered approach.

Success in this role depends not only on task execution, but on how you show up: with empathy, cultural humility, collaboration, and a fierce belief in each person's right to housing. Our Case Managers embody a culture of collaboration and resilience, not just inside the office but in the broader community.

• Work with the Landlord Relationship Manager and area landlords to secure safe and stable housing for families.
• Coordinate rental and utility assistance throughout program enrollment.
• Support clients in completed housing applications and required documentation.
• Advocate with property managers to overcome screening barriers, when appropriate, through the use of Reasonable Accommodations.

• Conduct intake interviews to determine program eligibility, enroll households, and review program expectations and participation agreements.
• Meet at least monthly (or more frequently, as needed) with clients to assess housing stability, income, employment, health, family functioning, progress toward goals, and barriers.
• Gather and evaluate medical, psychological, environmental, and social factors to inform service planning.
• Counsel clients individually, in family, or in other small groups regarding plans for meeting needs, and aid clients to mobilize inner capacities and available resources to improve social functioning.
• Help clients to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and client's part in resolving them.
• Determine client's eligibility for financial assistance from other social service program eligibility and refer clients to mainstream resources, as needed.
• Review personal goals and perform follow-up to determine quantity and quality of service provided to the client and the status of the client's case.
• Conduct home visits.
• Develop working understanding of Rapid Re-housing models, Trauma Informed Care, Strengthening Families, and Motivational Interviewing; consistently demonstrates knowledge and understanding of models through all aspects of client care.
• Maintain a full case load as determined by the supervisor

• Maintain accurate, timely, and well‑organized client files, including employment, medical, and educational documentation as required.
• Adhere strictly to HIPAA, VAWA, and agency confidentiality standards at all times
• Enter data into Client Track, our electronic file management software, in compliance with Federal, State, and local regulation requirements.

• Assist clients with reasonable accommodations and appeals of housing denials.
• Advocate with landlords and community resources to remove barriers and support long-term housing stability
• Elevate systemic barriers, trends, and program success to supervisors to inform program improvement.

• Collaboration
• Client-centeredness
• Resourcefulness
• Resilience

• A sincere passion for ending homelessness (experience with Housing First programming a plus)
• At least 3 years of experience in case management or support services with vulnerable populations
• Bachelor’s Social Work or equivalent experience in case management, or community support preferred
• Strong written and oral communication skills with the ability to adapt for different audiences
• Must have reliable transportation and willingness to work in the community
• Knowledge and practice of motivational interviewing and trauma-informed care preferred
• Familiarity with substance abuse…