Supervisor Inside Sales

Supervisor Inside Sales at United Site Services summary:

The Supervisor, Inside Sales leads and manages an inside sales/call center team to drive revenue growth, retain and expand accounts, and achieve sales targets through coaching, performance management, and operational oversight. Responsibilities include setting quotas, monitoring KPIs, managing call flow and CRM data, resolving escalations, hiring/training staff, and collaborating cross-functionally to ensure sales fulfillment. Role requires sales and supervisory experience, CRM proficiency (Salesforce preferred), strong communication and analytical skills, and occasional weekend/holiday coverage.

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The Supervisor, Inside Sales leads and directs the Inside Sales team, ensuring efficient operations, strong customer relationships, and revenue growth through effective sales strategies. This role supports the sales team in achieving performance goals and enhances the customer experience through leadership and operational efficiency.

Sales Performance & Accountability

• Set individual sales quotas, track performance, and implement corrective actions when necessary.
• Track and analyze key performance metrics and sales targets.
• Win, grow, and retain books of business.
• Oversee inbound and outbound sales activities to maximize efficiency and revenue
  generation.

Team Leadership & Development

• Provide daily oversight, coaching, and mentorship to inside sales account executives.
• Hire, train, and develop inside sales team members, promoting a high-performance culture.
• Facilitate ongoing training programs for Account Executives to enhance their ability to consultative selling and relationship management.
• Monitor and assess sales calls, conducting regular coaching sessions for continuous
  improvement.

Operational & Process Management

• Manage call flow within the Call Management System, ensuring proper operational coverage.
• Monitor team workflows and implement strategies to improve efficiency in managing pipelines, account retention, and lead conversion.
• Maintain accuracy of all sales data entered into CRM and sales systems.
• Oversee and approve timecard entries for the team.
• Provide weekend/holiday coverage as necessary.

Customer & Cross-Functional Collaboration

• Act as an escalation point for customer concerns while ensuring the team delivers exceptional service to retain and expand existing accounts.
• Resolve pricing and sales-related challenges in collaboration with leadership.
• Work cross-functionally with internal departments to optimize asset availability and sales fulfillment.
• Perform additional duties as assigned.

SUPERVISOR RESPONSIBILITIES

This position has supervisory responsibilities.

EDUCATION

Associate degree in business or a related field, or equivalent combination of education and experience.

EXPERIENCE

3 years of sales experience.

2 years of supervisory experience in call center/inside sales field.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Proven ability to build and maintain strong customer relationships that drive business growth. Advanced proficiency in Microsoft Office and CRM platforms, with Salesforce experience preferred.
• Expertise in executing sales strategies that differentiate USS from competitors.
• Strong analytical skills to interpret sales data and adapt strategies for optimal results.
• Proven leadership in…