Energy​/Operations Manager

The position of an Energy Operations Manager is of great significance to Valley Wide Cooperative. A person in this position is accountable for managing daily propane distribution, service, and storage, managing staff (drivers, techs, customer service admins) while ensuring strict safety/regulatory compliance, optimizing routes/schedules for efficiency, controlling product inventory and fleet maintenance, and driving profitability through team leadership, cost management, and excellent customer service.

This position is responsible for performing all services in a safe and timely manner. This is a safety-sensitive position.

These are the basic requirements of the position and must be performed competently.

• Leadership & Staff Management:
  Recruit, train, mentor, and supervise drivers, service techs, and customer service admins; manage performance, scheduling, and discipline.
• Safety & Compliance:
  Champion a strong safety culture; ensure adherence to DOT, NFPA, and state regulations; conduct audits and training.
• Operations & Logistics:
  Manage daily dispatch, route optimization, vehicle fleet maintenance, inventory control, and supply management.
• Financial & Performance:
  Oversee P&L, budgets, operating expenses, asset utilization (tanks, vehicles), and analyze KPIs to drive efficiency and growth.
• Customer
  
  Experience:
  
  Ensure high-quality service delivery, manage customer issues, and partner with sales to meet customer needs and grow the business.
• Cylinder Exchange Operations:
  Manage staff and delivery driver, cylinder inventory and bulk delivery to other cooperative locations.
• Perform other duties as necessary.
• Attend available trainings to stay current with changes in the industry.

• Relevant managerial experience required.
• Strong background in propane, fuel, or related energy/HVAC services.
• Class B CDL preferred, HAZMAT and tanker endorsements preferred.
• Financial acumen (P&L, budgeting, cost management) and data analytic abilities.
• Clean driving record with all applicable endorsements required. Experience with fast-paced delivery preferred.
• Must have strong communication skills; ability to communicate in appropriate, professional manner with managers, supervisors, employees, customers, vendors, and general public.
• Must be able to make appropriate decisions and execute them according to policy.
• Must maintain appropriate and expected levels of customer service throughout the store.
• Must have ability to determine order of need and task priority based on level of importance.
• Must have a manager focus in all interactions and exhibit strong critical thinking/problem solving skills.
• Must exhibit a professional and positive image.