Classroom Systems Support Technician

Reporting to the Information Technology Operations Manager, the Classroom Systems Support Technician will have responsibilities in multiple areas of IT, including Video Conferencing support, ITS Project/Policy Management, Level II/III Help Desk support, and Classroom Technology support. This position may be scheduled to work varied hours (and occasional weekends, as needed). This is a full‑time, non‑exempt position.

• Coordinates video conferences, including maintaining and sharing schedules, testing and set‑up/tear‑down of equipment.
• Ensures successful data connections and operation of equipment.
• Provides Second Tier Support for all Audio/Video (Distance Education) Technicians.
• Provides Audio/Video services to multiple sites.
• Performs troubleshooting and routine maintenance of AV equipment and computers.
• Manages classroom teleconference technology.
• Teaches staff, faculty, and TA's how to best utilize video conferencing equipment and software.
• Manages and administrates the NNU’s Distance Education Program for teleconference classes.
• Serves as Help Desk Level II/III support.
• Performs other duties as assigned.

• Two (2) years of experience in technical support.
• Sufficient skills, knowledge and training to perform the essential functions of this position.
• Ability to learn the use of video conferencing equipment and methods of connection.
• Ability to travel as needed.
• Ability to perform basic trouble‑shooting of technical problems with equipment and IP connections.
• Short‑notice availability for non‑regular hours.
• Ability to lift up to 50 pounds and move heavy, bulky furniture, bending, lifting overhead.
• Basic network understanding.
• Ability to work independently and within the team.
• Strong interpersonal skills (via phone) to assist video conference participants in using the equipment successfully.
• Must be dependable, with a proven record of punctuality and consistent attendance.
• Ability to view a computer screen for extended periods.
• Ability to sit for extended periods of time.

• Thorough knowledge of video conferencing equipment and methods of connection.
• Knowledge of web conferencing.

Salary will be determined by the educational background and experience. Personnel receive a generous benefits package including health, vision and dental insurance for employee and family, life and disability insurance, flexible & health spending plan, tuition benefits, annual & sick leave, opportunities for professional development, and a retirement program.