Classroom Systems Support Technician

Description Northwest Nazarene University Office of Information Technology Classroom Systems Support Technician Description of Position

Reporting to the Information Technology Operations Manager, the Classroom Systems Support Technician will have responsibilities in multiple areas of IT, including Video Conferencing support, ITS Project/Policy Management, Level II/III Help Desk support, and Classroom Technology support. This position may be scheduled to work varied hours (and occasional weekends, as needed). This is a full-time, non-exempt position.

• Coordinates video conferences, including maintaining and sharing schedules, testing and set-up/tear-down of equipment.
• Ensures successful data connections and operation of equipment.
• Provides Second Tier Support for all Audio/Video (Distance Education) Technicians.
• Provides Audio/Video services to multiple sites.
• Performs troubleshooting and routine maintenance of AV equipment and computers.
• Manages classroom teleconference technology.
• Teaches staff, faculty, and TA's how to best utilize video conferencing equipment and software.
• Manages and administrates the NNU’s Distance Education Program for teleconference classes.
• Serves as Help Desk Level II/III support.
• Performs other duties as assigned.

• Two (2) years of Experience in technical support
• Sufficient skills, knowledge and training to perform the essential functions of this position
• Ability to learn the use of video conferencing equipment and methods of connection
• Ability to travel as needed
• Ability to perform basic trouble-shooting of technical problems with the equipment and IP connections
• Short notice availability for non-regular hours
• Ability to lift up to 50 pounds and move heavy, bulky furniture, bending, lifting overhead
• Basic network understanding
• Ability to work independently and within the team
• Strong interpersonal skills (via phone) to assist video conference participants in using the equipment successfully
• Must be dependable, with proven record of punctuality and consistent attendance
• Ability to view a computer screen for extended periods
• Ability to sit for extended periods of time

• Thorough knowledge of video conferencing equipment and methods of connection
• Knowledge of web conferencing

Salary will be determined by the educational background and experience. Personnel receive a generous benefits package including health, vision and dental insurance for employee and family, life and disability insurance, flexible & health spending plan, tuition benefits, annual & sick leave, opportunities for professional development, and a retirement program.