Customer Service Rep

City of Nampa

NAMPA : 5080

Job Title: NRC - Customer Service Representative

Hiring Salary: $15.25 Hourly

Department: RECCR

Reports To: Shift Manager

Job Code: 5080

Job Type: Part Time up to 19 hours

FLSA: Non Exempt

Positions Supervised: None

Schedule: Varied shifts/days - mornings, nights, and weekends.

The principal function of an employee in this class is to perform a variety of general clerical, administrative support, and information dissemination services for an assigned City department. The work is performed under the supervision and direction of an assigned supervisor, but some leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with assigned supervisors, other City employees, and the general public.

• Answers Recreation Center telephone calls; receives and greets customers to the Recreation Center, and provides technical information to the public, callers, and visitors upon request or refers them to other appropriate City departments or personnel.
• Provides tours of facility when ample staff available.
• Monitors and enforces patron access to the facility.
• Maintains an accurate till through proper cash handling procedures.
• Prepares correspondence, lists, and other documents on the computer.
• Creates, assembles, updates, distributes, and/or files a variety membership information, forms, records, and data as requested.
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
• Answers incoming customer inquiries.

• Attends meetings, and training sessions and reviews materials to become and remain current on principles, practices, and new developments in assigned work areas.
• Engages with clients in a friendly and professional manner while actively listening to their concerns.
• Offers support and solutions to customers in accordance with the company's customer service policies.
• Assumes responsibility for other duties as required or assigned.

• High School Graduate or General Education Degree (GED) required.
• At least 1 year of experience in Clerical/Customer Service role or any combination of experience and training that provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
• First Aid and CPR certification preferred.

• Fluent in English.
• Some knowledge of the department and policies and procedures, current practices and procedures involved in City service delivery, and the function of services within the public sector, preferably within a municipal government.
• Some knowledge of modern office procedures, practices, and equipment, including modern office filing systems and procedures, and good phone etiquette.
• Ability to work as a member of a team to accomplish department goals.
• Ability to deal with a wide range of persons, including situations in which individuals may be upset over some issue involved with City activities and policies.
• Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language.
• Ability to understand and follow oral and/or written policies, procedures, and instructions, use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions, and prepare and present accurate and reliable reports containing findings and recommendations.
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
• Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks.
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks and the ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.
• All applicants must be able to successfully pass…