Cluster Optometrist

About the Role The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach.

Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.

Responsibilities

Store Visit

Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores

In Store Duty

Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.
To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example

Manpower

To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals

Training

For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals

Audit

Periodically audit their eye test and dispensing performance

Team Leader

Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team

Revenue

Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns

Team Work

Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate

Documentation

Maintain documentation and Report daily to PS regional manager on store visit summary

Working Hours

Same as store shift and as per business needs. Must work on weekends and public holidays to support store business

Personal attributes & competencies

Minimum qualification:

Diploma in Optometry with minimum 3 years of retail experience and a good track record
Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
Must be ready to travel anywhere in India as per Business requirements
Passionate about Sales, Retail, Customer service and Training
Good understanding of market and product analysis
Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude
Energy, influence, 10 x think / entrepreneur mind-set etc