Rapid Response Assistant

Department

Campus and Commercial Services

Salary

£25,804 - £27,319 per year

Grade

Grade 2

Contract status

Open

Hours of work

Full-time

Based at

University of York campus

Interview date

To be confirmed

Posted Date

09/01/2026

Apply by

25/01/2026

Job Reference

14692

Documents

Job Description -  (PDF, 213.23kb)

Role Description

Directorate of Facilities Management & Campus Services - (Rapid Response Team)

Directorate of Facilities Management & Campus Services (DFMCS) provides services and facilities to staff, students and visitors.

Within DFMCS, the Rapid Response Team (RRT) has responsibility for all aspects of residential and non-residential cleaning across the University. Our role is 'to provide services and facilities to the core business of the University and the wider University community'.

Role

As part of the RRT, you will be responsible for providing a rapid response cleaning service to all areas of University premises. You will carry out planned deep-cleaning work across the campus, including the use of specialised equipment and working from heights.

You will be required to respond flexibly to requests for room set ups, furniture moves and the collection and disposal of goods, providing a reactive campus wide service, as well as responding to emergency situations such as flooding, including the use of specialised equipment. There will also be a requirement for experience and aptitude in minor maintenance work.

You will have daily contact with students, staff, contractors and guests and should therefore have excellent communication skills, including active listening skills, to understand customers' requirements.

Due to the nature of the work, you will be required to be on your feet for the duration of the shift and must have the ability to carry out significant manual handling duties such as using heavy floor cleaning machinery and moving furnishings such as beds, desks and white goods across the estate.

You will be required to undertake driving duties of lightweight University vehicles and commercial vans around the estate as required and be responsible for furniture moves and room set-ups around campus. It is therefore essential that you hold a full UK driving licence and have the ability to drive a high sided LWB transit type van.

Regular working hours are assigned, however, in order to maintain flexibility the team are at times and when operationally necessary, required to work flexibly between the hours of 07:00 and 20:00 on any 5 days out of 7 including weekends and public holidays. Hours of work are confirmed in advance via a rota.

Examples Of Patterns Of Work Currently Available Are

Full time, working 37 hours per week:
Tuesday - Thursday 12:00-20:00, Friday 12:00-19:30, Saturday 07:00-15:00

Skills, Experience & Qualification Needed

Full UK driving licence
The ability to work 5 days over 7, which will include weekends

Experience of carrying out basic maintenance task
Ability to carry out significant manual handling duties such as using heavy floor cleaning machinery
Excellent customer service skills to enable interaction with staff, students and visitors
Evidence of upholding our behaviours as detailed in the job description

Interview date:  to be confirmed

For informal enquiries:  please contact Julie Bell; our Deputy Head of Facilities Services; via email at [HIDDEN TEXT]

The University strives to be diverse and inclusive – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #Equality at York