MSP System Administrator​/Engineer

Position: MSP System Administrator / Engineer
Acuitas
360 is a premier life sciences consulting firm recognized  as one of the fastest-growing companies in the U.S. by Inc. 5000 . We have rapidly established ourselves as a trusted partner for leading life sciences organizations by delivering deep analytics and actionable insights that drive commercial and clinical success. Proudly  certified as a Great Place to Work , we foster a positive, collaborative, and growth-oriented culture that values innovation and excellence, for both our clients and our employees.
In this role, you will operate as an  MSP System Administrator / Engineer supporting  IT environment, working closely with helpdesk, SOC, and IT leadership to ensure stable, secure, and well‑documented operations. You will focus on execution, escalation, and continuous improvement across Microsoft 365, Azure, Intune, and supporting services, playing a key role in day‑to‑day operations, documentation, and US‑hours escalation support.

Key responsibilities
As an MSP System Administrator / Engineer, you will:
Administer and support Microsoft 365 services including Exchange Online, Entra , Teams, SharePoint, and One Drive, handling user lifecycle, access, configuration, and troubleshooting.
Perform Day‑2 operational support in Azure, including core services such as virtual machines, storage, networking, and identity integrations, escalating design or high‑risk changes through IT leadership.
Support Intune‑managed devices (Windows and other platforms), troubleshooting enrollment, compliance, policy, application deployment, and security‑related issues for already‑onboarded endpoints.
Participate as an escalation layer above helpdesk, resolving advanced incidents and requests, and ensuring clear communication and handoffs across teams.
Collaborate with SOC and compliance teams on identity, security, and governance escalations, ensuring that changes align with policies, standards, and audit requirements.
Operate within Privileged Identity Management (PIM) processes for administrative access, following least‑privilege principles, just‑in‑time elevation, and approval workflows.
Contribute to architectural and design discussions with IT leadership and SOC, bringing practical operational insights while respecting governance and decision‑making structures.
Create, maintain, and improve documentation and SOPs, including runbooks, standard changes, and troubleshooting guides used by support and operations teams.
Support change management processes in compliance‑sensitive environments, including impact assessment, risk identification, approvals, test planning, and rollback procedures.
Provide escalation support during US business hours, coordinating with global teams to ensure effective follow‑the‑sun coverage and high service quality.
Monitor key systems, respond to alerts, and proactively identify opportunities to improve reliability, security, and user experience.
Communicate clearly with both technical and non‑technical stakeholders, translating complex issues into actionable next steps and recommendations.

What you will bring
You will be successful in this role if you bring:
4–8 years of hands‑on experience in system administration or IT engineering roles, ideally within an MSP or multi‑tenant environment.
Solid experience administering Microsoft 365 in production (Exchange Online, Entra , Teams, SharePoint/One Drive, licensing, security and compliance configurations).
Practical exposure to Azure operations (VMs, storage, networking, identity integrations, basic security baselines) and comfort working within defined architectures.
Experience supporting Intune or similar endpoint management platforms for Day‑2 operations (compliance, policies, application deployment, security baselines).
Familiarity with Azure SQL or SQL Server administration at an operational level (backups, connectivity, permissions, performance basics), with awareness of when to escalate to specialists.
Strong understanding of identity and access management concepts, including Conditional Access, MFA, role‑based access control, and privileged access management.
Proven experience working within change management, approval‑based governance, and/or…