Senior Style Associate - Mall

Job Description

Job Title :
Senior Style Associate

Department :
Retail Stores

Reports To :
Store Manager

Role Summary :
The Senior Style Associate leads by example, delivering exceptional

customer experiences, driving sales, and ensuring operational

excellence with a customer-focused mindset and adaptability.

Key

Responsibilitie

s

:
Customer Focus

Build and maintain strong customer relationships by

understanding their preferences and providing tailored

solutions.

Address issues professionally and ensure customer needs are

met.

Gather customer feedback to improve products and services

while addressing any concerns promptly.

Sales Mastery

Responsible for achieving store sales targets.
Drive solution-based sales by understanding customer needs

and offering relevant products and services.

Focus on selling higher-value products to increase the

average transaction value.

Use upselling and cross-selling techniques to enhance

customer engagement and meet sales targets.

Demonstrate negotiation and objection-handling to convert

prospects into loyal customers.

Flexibility and Change Management

Adapt to changing customer needs and share product and

customer insight with the team.

Demonstrate problem-solving skills to address challenges and

manage resistance effectively.

Show learning agility by quickly adopting new processes or

strategies to improve sales and service.

Decision-Making

Utilize analytical thinking to make sound operational decisions.
Independently manage store operations in the absence of the

Store Manager, ensuring smooth functioning.

Store Operations Excellence

Prevent shrinkage by closely monitoring inventory levels and

minimizing discrepancies.

Assist the Store manager in managing inventory processes,

including replenishment, stock takes, and tracking product

turnover.

Ensure accurate inventory records and adhere to operational

guidelines to maintain efficiency.

Follow company policies, work processes, and enforce store

standard operating procedures (SOPs). Escalate any identified

bottlenecks.

Leadership Excellence

Take charge of situations requiring immediate attention,

including escalated customer issues, and ensure professional

resolutions.

Lead by example in fostering accountability, goal-driven

performance, and ethical practices within the team.

Assist in training and mentoring new and existing team

members to improve their understanding of products and

services.

Candidate

Requirement

:

Min HSC 2 years of retail experience/ Graduates with 2 years

of experience in retail.

Must be above 20 years of age and below 35 years of age.
Basic computer skills and microsoft office
Proven track record of exceeding sales targets consistently
Experience in providing exceptional customer service and

building strong customer relationships

Experience in mentoring team members
Experience in handling cash transactions and inventory

management

Proficient in POS systems and other relevant retail

technologies

Knowledge of visual merchandising principles
Positive and enthusiastic attitude
Excellent presentation and grooming standards

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