Customer Care Representative

Overview

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.

We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
  - Available day one
• Extensive product and on the job/cross training opportunities
  - With outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, tools and equipment to complete all jobs

The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and greater customer satisfaction.

• Adhere to current Johnson Controls policies, procedures, products, programs and services.
• Manage all retention activities within an assigned service agreement customer base of $2M-$3M.
• Take responsibility for retention, customer satisfaction and growth within the customer base
• Deliver increased sales against an assigned quota.
• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
• Interface effectively with district operations to deliver and improve service delivery.
• Determine customer needs and develop sales strategies to meet those needs.
• Report progress and metrics to sales, operations and corporate teams on a weekly and monthly basis.

Required

• Lifelong learner
• Safety-conscious driver
• Integrity focused
• Computer literate
• High school diploma
• Excellent communication skills
• Ability to produce high-quality work in a timely manner
• Tech-savvy
• High degree of self-discipline and motivation
• Critical thinking and problem-solving skills
• Strong collaborator

Preferred

• Ability to quickly qualify opportunities.
• Ability to sell intangible services.
• 1-2 years of sales and/or customer service experience.

HIRING SALARY RANGE: $52, (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at