Latitudes Consultant

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day.

Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position will be responsible for providing a tour guest presentation in the Sales Department. The primary function is to ensure a superior guest experience while our guests are visiting the resort. The Latitudes Consultant is responsible for selling vacation packages to our touring guests who choose not to purchase timeshare. At the conclusion of the Latitudes presentation, the Latitudes Consultant walks the touring guests to the Gift Center as the final step of the sales process.

The Sales Consultant is responsible for the direct sale of Holiday Inn Club Vacation ownership products to prospective purchasers to be delivered in a professional and ethical manner. The primary duties of the Sales Consultant are to discover the prospective purchaser’s needs & interests and create a want to join the Holiday Inn Club Vacations program through a structured sales presentation.

The Sales Consultant will advise clients on how being a HCV owner will provide added value to their lives and is prepared to address/overcome any questions or concerns while providing a quality customer service experience.

• Conducts a Latitudes sales presentation as trained and scheduled.
• Attends training classes for continuous improvement. Supports and upholds the mission, vision and philosophies of OLCC, Inc. Achieves personal and departmental written objectives as established.
• Participates in demonstration/assessment rides that are scheduled with the Manager of Sales and Marketing Services or Sales Training Managers. Resolves all customer service challenges.
• Reviews all customer cancellations.
• Ensures and/or performs coaching and action plans as provided by the assigned Sales Training Managers and/or Manager of the Sales and Marketing Services. Delivers the utmost level of customer service to all guests and owners to ensure a great sales tour experience.

• One year of timeshare and/or package sales experience preferred.
• Verifiable sales statistics.
• Self-directed and independent but works as a team player.
• Excellent customer service skills.
• Strong oral communication skills.
• Strong work ethic, high energy level and positive attitude.
• Dependable and goal oriented.
• Must have reliable transportation.
• Must be process oriented with attention to detail.
• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co‑workers.
• Participates in proactive team efforts to achieve departmental and company goals. Excellent customer service skills.
• Mastery of the use of appropriate interpersonal social styles and methods to inspire and guide individuals towards goal achievement.
• Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance.
• Must work weekends.
• Must have or be willing to obtain either a NV Real Estate or NV Timeshare License.

• Conducts a guest presentation and tour as trained at scheduled times. Provides prospective owners a tour of the Sales Gallery, Resort Property and Model Tour.
• Attends training classes on an ongoing basis. Participates in demonstration/assessment rides that are scheduled with the Sales Managers and/or Sales Training Managers.
• Builds relationships with assigned Sales Training Managers and all members on the Sales Line Team. Assists in ensuring all questions are answered in a professional, informative, diplomatic and correct manner.
• Ensures and/or performs coaching and action plans as provided by the assigned Sales Training Managers and/or Sales Managers. Explain the…