Strategic Account Manager; SAM On-Site

This position is an on‑site position located in Loris, SC. No remote work is available. Relocation assistance may be available for the right candidate. No sponsorship available.

Founded in 2008, DMA Industries, LLC (DMA) has rapidly grown into a trusted supplier within the North American automotive parts aftermarket. DMA fosters a dynamic, performance‑driven work culture that reflects an entrepreneurial spirit, emphasizes teamwork and collaboration, and upholds an unwavering commitment to ethical standards.

The Strategic Account Manager (SAM) is responsible for overseeing and growing DMA’s most critical customer partnerships. This role requires a deep understanding of customer needs, cross‑functional collaboration, and strategic business planning to deliver consistent value, drive revenue, and ensure long‑term customer satisfaction. Reporting to the VP of Strategic Account Sales, the SAM serves as the primary liaison between DMA and assigned strategic accounts—proactively managing relationships, leading internal alignment, and ensuring successful execution of customer‑specific initiatives.

1. Strategic Account Planning & Execution

• Develop and maintain comprehensive account business plans for assigned customers that align with growth objectives and sales targets.
• Identify opportunities for expanding product lines, increasing sales, and improving account performance.
• Lead DMA’s engagement in customer line reviews, product launches, and promotional planning.
• Leverage industry knowledge and customer insight to drive strategic initiatives and anticipate future needs.
• Ensure DMA processes are aligned with the customer’s internal operations and expectations.

2. Relationship Management

• Establish and nurture strong, long‑term relationships with key decision‑makers and influencers across multiple levels and departments within each account.
• Represent DMA’s brand and value proposition in a professional and consultative manner through consistent, high‑touch customer engagement.
• Plan, coordinate, and attend regular customer visits, including field meetings at client locations and tours at DMA’s manufacturing facilities when applicable.

3. Cross‑Functional Leadership & Internal Alignment

• Serve as the internal advocate for assigned accounts, ensuring timely collaboration across departments including product development, supply chain, operations, and marketing.
• Project‑manage ongoing customer initiatives, maintaining timelines, responsibilities, and clear communication through internal meetings and status updates.
• Ensure DMA teams are aligned and accountable to customer expectations and deliverables.

4. Sales & Service Execution

• Resolve customer concerns related to service, delivery, pricing, or other issues by working across departments to drive timely and lasting resolutions.
• Manage and hold third‑party rep agencies (if applicable) accountable for performance and customer service standards related to assigned accounts.
• Provide ongoing updates to the customer regarding product availability, promotions, new items, and program performance.
• Ensure timely communication and rollout of new products, promotions, services, and data information introductions.

5. Reporting & Analytics

• Utilize sales tools and analytics platforms to monitor account performance, identify trends, and uncover opportunities for improvement.
• Prepare and distribute monthly account reports for senior leadership that outline performance highlights, risks, and strategic initiatives.

6. Additional Duties

• Perform all other duties as assigned.

• Experience: Minimum of 5 years of progressive account sales experience, with at least 2 years managing strategic accounts for major retailers in the automotive aftermarket sector strongly preferred. Demonstrated experience working with national or global retailers, including responsibility for product line reviews, promotional planning, and performance analysis strongly preferred. Experience managing third‑party rep agencies preferred.
• Skills: Demonstrated ability to build and maintain high‑value customer relationships with strong organizational, verbal, and written…