General Manager

Overview

Job Overview: As a Community Manager, you will provide strong leadership and management direction on behalf of Board of Directors and First Service Residential. This position will oversee the entire operation and consistently adhere to and execute the mission and vision of the Board and community. This position has oversight of all aspects related to the business and operations of the community.

The purpose of this role is to create a single point of contact in the community, enhance communication and create effective oversight of staff and operations. The Community Manager has the sole duty of the day-to-day operations, legal compliance and overall oversight of the association and staff.

Description
Job Overview: As a Community Manager, you will provide strong leadership and management direction on behalf of Board of Directors and First Service Residential. This position will oversee the entire operation and consistently adhere to and execute the mission and vision of the Board and community. This position has oversight of all aspects related to the business and operations of the community.

The purpose of this role is to create a single point of contact in the community, enhance communication and create effective oversight of staff and operations. The Community Manager has the sole duty of the day-to-day operations, legal compliance and overall oversight of the association and staff.
A hospitality or service-oriented background is highly valued, with a strong focus on customer service and resident experience.

• Provide leadership and direction in the development of short‑term and long‑range plans, including annual goal setting and execution of Board‑approved priorities.
• Serve as the primary advisor and operational partner to the Board of Directors, ensuring clear communication, sound recommendations, and consistent follow‑through.
• Maintain expert knowledge of all governing documents and provide guidance on interpretation, compliance, and recommended updates when appropriate.
• Lead the annual budgeting process in partnership with the Board, and monitor the ongoing financial health of the associations through regular reporting and variance analysis.
• Oversee vendor relationships, contracts, and performance to ensure service levels, cost controls, and expectations are consistently met.
• Prepare agendas, reports, and materials for Board and committee meetings; provide clear summaries of decisions, action items, and follow‑up responsibilities.
• Ensure effective coordination between the master association and sub‑associations to support seamless operations and aligned decision‑making
• Provide on‑site visibility through regular property walks, inspections, and proactive identification of maintenance or operational issues.
• Ensure adherence to association calendars, maintenance schedules, policies, and applicable laws, with a focus on risk management and asset protection.
• Maintain strong working relationships with municipal partners, emergency services, and external agencies as needed to support community operations.

• Bachelor's degree in business or related field from an accredited college or university, and three years’ experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must have any state specific certifications and licenses or they are preferable to not required by the state.
• A minimum of seven years of successful community management experience or equivalent professional experience in a related field, with at least 4 of those years responsible for a staff with a variety of expertise, background and job assignments.
• Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.
• Understanding of physical building management, Condominium law, financial planning and law affecting property management.
• Valid Driver’s License and State Mandated Vehicle Insurance
• Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent.

• Position involves sitting, standing, stooping, kneeling,…