General Manager

Overview

Our client, a leading organization in the hospitality vacation rental industry, is seeking a hands-on General Manager to oversee day-to-day operations, drive team performance, and ensure a high-quality guest and owner experience. This is a full-time role (5 days/week in-office) supporting a high-growth environment where operational leadership and service delivery excellence are essential.

Compensation:

$125,000-$175,000 base salary + $25,000-$50,000 bonus (negotiable based on experience)

The company is a well-established player in the vacation rental space, committed to delivering consistently exceptional hospitality experiences to travelers while protecting and enhancing the value of each property owner’s investment. The culture is driven by collaboration, accountability, and a customer-first mindset.

• Lead day-to-day business operations and on-the-ground teams, delivering high service standards to guests and property owners
• Manage property performance, ensure operational consistency, and uphold brand standards across all touchpoints
• Partner with cross-functional teams (maintenance, guest services, sales, marketing) to align operational goals and drive continuous improvement
• Oversee financial performance of the assigned market/portfolio, including budgeting, forecasting, and P&L accountability
• Analyze operational metrics, identify areas for improvement, and implement action plans to optimize occupancy and revenue
• Support frontline teams in resolving escalations and addressing complex guest or owner issues
• Recruit, train, and develop staff to cultivate engagement and retention across the organization
• Maintain compliance with legal requirements and internal standards for safety, quality, and customer satisfaction
• Manage multiple priorities in a fast-paced environment, staying flexible to changing needs and shifting demands
• Maintain availability for occasional after-hours/on-call responsibilities to support operational continuity

• 5+ years of operational leadership experience, ideally in hospitality, property management, or a closely related industry
• Demonstrated experience managing budgets and full P&L ownership
• Proven success leading high-performing teams and managing day-to-day operations
• Ability to analyze performance data and use insights to improve processes and profitability
• Strong communication and relationship-building skills with both internal teams and external stakeholders
• High level of professionalism, integrity, and customer-centric mindset
• Ability to work in-office 5 days/week and support flexible hours or on-call requirements as needed

• Experience in multi-property or multi-site environments
• Working knowledge of hospitality technology platforms and tools
• Passion for delivering memorable guest experiences and creating operational excellence