General Manager Myrtle Convention Center

Overview

City of Myrtle Beach, South Carolina

The City of Myrtle Beach has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

The purpose of this position is to perform managerial work to oversee and direct the operations of the Convention Center, including supervising the administrative, operations, and sales functions and staff; developing long- and short-term goals; establishing policies and procedures; preparing the budget; monitoring expenditures; and interacting with show promoters.

• Supervises, directs, and evaluates assigned staff; processes employee concerns and problems; directs work; trains employees; counsels, disciplines, and completes employee performance appraisals; and oversees and approves all hiring.
• Directs event coordination activities and staff; confers with Event Manager and Event Coordinators regarding events before, during and after; gives advice and direction regarding logistics, rules, client charges, resolving complaints, etc.
• Directs operations activities and staff; reviews and approves staffing levels; ensures maintenance of facility and equipment; and reviews standard operation procedures to ensure productivity and efficiency.
• Supervises administrative activities and staff; organizes, prioritizes, and assigns work; monitors status of work in progress; inspects completed work; assists with complex/problem situations; and ensures front office is friendly informative and comfortable environment.
• Interacts with show promoters; visits and monitors exhibit hall floor and meeting space during pre-event, event, and post-event activities; speaks with clients, vendors, the public, sub-contractors and others; responds to inquiries and receives feedback regarding customer satisfaction; answers questions and responds to requests; troubleshoots problems and complaints; resolves more difficult/complex problems and issues for customers; and ensures compliance with all building rules, regulations, policies and procedures.
• Develops, administers and implements Convention Center budget; presents budget requests to City Council; and monitors expenditures for adherence to established budgetary parameters.
• Provides financial oversight for Convention Center operations; prepares and approves all purchase requisitions for goods and services; prepares requests for proposals for goods and services; awards contracts; approves payments for all invoices; approves travel requests and reimbursements; approves payroll; assists in negotiating rental license agreements with clients; and approves all license agreements.
• Serves as the liaison with Convention Center hotel management; coordinates hotel and Convention Center staff; oversees lease agreement with hotel regarding provision of set-up and maintenance labor for hotel ballroom and meeting space and provision of food and beverage to concession stands.
• Attends meetings, serves on committees, and makes presentations as needed; participates on review committees, policy committees, safety committees, or other committees; and represents the Convention Center at community events.
• Prepares or completes various forms, reports, correspondence, employee performance evaluations, budget documents, statistical analyses, and requests for proposal, purchase requisitions or other documents.
• Receives various forms, reports, correspondence, budget documents, billing invoices, license agreements, sales reports, time sheets and leave forms, revenue reports, purchase orders, bid proposals, architectural drawings, policies, procedures, handbooks, reference materials, manuals, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
• Communicates with supervisor, City employees, City officials, hotel staff, exhibitors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Maintains a comprehensive, current knowledge and awareness of issues, methods, equipment, trends and advances in the profession; reads professional literature; maintains…