Night Auditor - Polynesian Hotel Myrtle , SC

Night Auditor - Polynesian Hotel

The Night Auditor will complete normal front desk duties such as answering phones, making/canceling reservations, checking guests in/out, taking payments, and helping resolve any guest concerns. The front desk personnel is often the first point of contact for our guests, a friendly welcome is a must. Communicating overnight events to morning staff is essential for a smooth transition.

The Night Auditor will complete normal front desk duties such as answering phones, making/canceling reservations, checking guests in/out, taking payments, and helping resolve any guest concerns. The front desk personnel is often the first point of contact for our guests, a friendly welcome is a must. Communicating overnight events to morning staff is essential for a smooth transition.

• Welcome and acknowledge all guests according to company standards; anticipate and address service needs
• Register, take payments, and assign keys to guests
• Inform guests of the amenities and services available to them
• Inform customers of availability and rates
• Handle any guest issues or complaints, using appropriate service recovery methods
• Work with the corresponding departments to resolve any property or guest issues
• Verifies all in-house reservations on a daily basis for accuracy
• Follow all company safety and security policies and procedures; report any maintenance problems or safety hazards
• Communicate with the morning staff to inform them of any tasks to be completed or updates

• Available to work a flexible schedule including weekends and holidays
• Previous experience is preferred but not required
• Able to work for complete overnight shifts independently
• Ability to perform computer-based tasks
• Ability to work independently
• 3rd Shift

• Weekly Pay
• Medical insurance
• Vision, Dental, Disability, Life, and Accident insurance
• Paid Vacation
• Bereavement
• 401k

Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, and customers are the focus. We are committed to maintaining a safe and secure working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests that exceed expectations.